Resources Library

It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…

We analyzed 100k+ data points to uncover true Churn warning signs in 2024. Churn is proving to be one of the biggest challenges for B2B businesses…

Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year. Customer success isn’t merely about satisfaction; it’s…

Did you know that 98% of organizations plan to maintain or even expand their customer success investments in North America for 2023? Customer success isn’t…

Did you know that 98% of organisations plan to maintain or even expand their customer success investments in Europe for 2023? Customer success isn’t just…

Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business In a dynamic business landscape where change prevails and customer loyalty…

In the world of Customer Success, proactive risk management is the linchpin for ensuring seamless customer experiences. Vanessa Vadas, Customer Success Manager, Enterprise at Gainsight,…

In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, a team of award-winning CEOs deliver an actionable playbook that explains…

Discover how Digital Customer Success is propelling SaaS companies forward, with 48% adopting efficient growth strategies.

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is particularly true in the dynamic realm…

Wow Your Customers From Day 1 With This Step-by Step Template Customer onboarding is a critical component of Customer Success. Particularly for recurring revenue companies,…

Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainisght’s annual Customer Success Index. Gainsight, in partnership with Benchmarkit,…

Customer Education doesn’t have to be a heavy lift to have a profound impact on your customers’ success. From engaging videos to self-paced courses, offering…

In today’s rapidly evolving business landscape, where uncertainty reigns, and customer loyalty is paramount, B2B SaaS companies are strategically shifting towards Digital Customer Success. Discover…

From Welcome to Wow: Learn How to Engage Customers Right From the Start How you onboard your customers sets the tone for their entire experience…

Use this guide to evaluate, select, and deploy a corporate LMS Customer education is increasingly critical for the SaaS market. Buyers with reduced software spend…

2023 Gartner Market Guide for Customer Success Management Platforms has recognized ten vendors as Representative Vendors. In this report, Gartner states that “CSM programs have…

Say goodbye to endless PDFs and time-consuming one-to-one sessions. Welcome to a new era of learning, where convenience meets effectiveness. Discover the transformative impact of…

Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainsight’s annual Customer Success Index. Gainsight in partnership with Benchmarkit…

Learn how companies compensate and define different roles and scopes of work within CS.

Compare community management software with real customer reviews. As businesses think about efficiency, digital strategies become a cornerstone for doing more with less. This resource…

Level up your Digital CS in three steps: Personalized, Proactive, and Predictive Often referred to as tech-touch, scaled, or one-to-many Customer Success, Digital Customer Success is defining…

Unleash the power of human-first Digital Customer Success (Digital CS). If you’re a savvy CS leader, you know that a truly powerful Digital CS strategy,…

Based on 900+ reviews, Gainsight is the leader in customer success software. In today’s economy, your time is more important than ever. When comparing customer…

Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report. It’s official: Customer Success (CS) is firmly established at the…

Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report! It’s official: Customer Success (CS) is firmly established at the…

How to Scale a Digital CS Strategy in Three Stages To build a future-proof business, SaaS organizations need to double down on their most durable…

Building a Successful Digital-Led CS Program With the recent economic uncertainty, B2B businesses have accelerated their digitization efforts. SaaS companies have become more focused on…

Kellie Capote, CCO of Gainsight, Unpacks Her Data-Driven Model to Optimize Deployment, Engagement, Adoption, and ROI for Customers The work of Post-Sales and Customer Success…

In today’s rapidly changing business landscape, customer success has become critical. We interviewed 15 experts to uncover – what are the biggest CS trends we…

2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, “Community management is an…

Meet the Customer Success (CS) team model that’s making a splash in the world of digital CS. For nearly a decade, CS has been built…

Karl Mosgofian, Your Friendly Neighborhood CIO of Gainsight, spills his secrets on how to talk to CIOs about tech spend. SaaS companies everywhere are taking…

Most CS leaders would agree – playbooks are essential for their teams’ success. But is it working? In a recent Staircase AI research we surveyed…

Something companies struggle with most is delivering consistent experiences from customer to customer. Often times, companies find themselves simply checking boxes on their engagements without…

Crafting a scalable customer journey for your CS program requires email communications that will help drive your digital-led strategy. We partnered with Growth Molecules™ to create a…