Digital-Led Strategies to Drive Value for Every Customer at Every Opportunity

As the SaaS market enters a new phase, leaders are looking for ways to do more with less. But for Customer Success (CS), efficiency can’t come at the expense of taking great care of your customers across all segments and geographies. In a high-touch CS model, where Customer Success Managers (CSM) handle every touch point for every customer personally—CSM support quickly becomes unscalable.

That’s where we’ve got great news. To scale your customer base efficiently, while guiding customers to value at every touch point in their lifecycle, digital customer success (DCS) is your secret weapon.

If you’re not sure where to start, download our Digital Customer Success Kit. It will give you the inside scoop on how to successfully shift to a digital-led strategy so you can build a more robust, sustainable, and scalable customer success program, with insights from:

Adam Joseph, Regional Vice President, EMEA, Gainsight
Lara Barnes, Global Vice President Customer Success and Renewals, Sitecore
Erika Tornice, VP of Revenue, Sales, and Customer Success, RD Station
Nick Mehta, CEO, Gainsight
Kellie Capote, Chief Customer Officer, Gainsight

Download this ebook to learn:

  • The six steps to turbocharge your digital CS
  • How to seamlessly merge human- and digital-led CS
  • How to get the most out of pooled CSM models

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