Resources Library

On the road of creating a sustainable, scalable business, Gainsight helps organizations smooth out the twists, turns and bumps. Whether you’re just getting started with…

How should the modern Customer Success Tech Stack look in today’s climate? Get the guide to learn how to efficiently navigate through today’s business climate,…

Unlock the Power of CS to Connect the Entire Enterprise Around a Seamless Customer Experience Customer success is a department, but it’s also an ethos.…

As CFOs look towards more conservative budgets, Customer Success (CS) leaders want to make sure they secure adequate funding for their teams. So, what can…

Trade Good for Great With Two-Way Players in Sales and CS In Sales and CS, two-way players elevate the game. At Pulse 2022 in San…

Companies need a consistent way to identify, visualize, and quantify the health of their customer base. It is important to keep a close eye in…

New research from Harvard Business Review Analytic Services Sponsored by Gainsight PX The results of the latest research from Harvard Business Review Analytic Services leave…

The Tools You Need For Targeted, Durable Growth Leading SaaS companies are adopting product-led growth models to drive efficient, durable growth. Rather than obsessing over…

The healthcare industry is in the middle of a digital transformation. As more healthcare organizations move away from on-prem software to subscription models, companies are…

Ready to find your next leadership role in the growing field of Customer Success? Gainsight CEO Nick Mehta shares his career-plotting secrets. No metric is…

Gainsight’s Journey Orchestrator allows you to deliver superior customer experiences at scale by automatically guiding customers to their desired outcomes. Automatically send routine communications, NPS…

Leverage your Product to grow in all market conditions As market conditions continue to fluctuate, SaaS organizations look to reliable and predictable ways to meet…

Turn product experience data into product roadmaps that deliver value and create durable growth for your organization. The Product-Led Growth Index 2022 found that 57%…

Deal expansion is a top goal for many organizations — it’s easier and less costly to upsell a happy customer than to land a new…

Discover what you need and make the right platform choice The Complete Buyer’s Guide to Community Software is the comprehensive resource for choosing community software…

Everything you need to know to launch, grow and maintain your own wildly successful B2B customer community A guide for customer success teams, product leaders…

Scale human engagements without increasing headcount Gainsight allows you to build and manage a Pooled CSM Model so you can scale your personalized customer success…

Learn how to implement durable growth strategies even in unreliable markets SaaS companies are experiencing an uncertain future right now. As CEO of Gainsight, Nick…

Learn how to scale efficiently with CS strategies in an uncertain market. SaaS companies are facing a make-or-break moment right now. The era of “growth…

Build a durable business that scales with digital customer success. Many companies are collectively facing a sink-or-swim moment, forced to do more with less. But…

Business growth you can depend on, even in unpredictable markets In the past few years, SaaS companies followed a “growth at all costs” mindset. While…

Gainsight’s Chief Customer Officer (CCO) Kellie Capote interviewed customer success leaders to get real-time, on-the-ground insights into what works—and what doesn’t. Based on Capote’s Gamechanger webinar…

Everything you need to know about product experience and how it impacts your growth goals. The customer journey is an essential part of acquisition, expansion,…

Build durable growth for your enterprise business with the right product analytics. Durable growth requires organizations to remove any possible surprises that might come from…

Delivering exceptional customer experiences at scale requires the right customer insights. Stop gating reports and dashboards or burdening your admin with custom requests. Self-Service Analytics…

5 Strategies for quickly evolving your new CS organization The Customer Success Index 2022 revealed that 95% of companies surveyed reported having a CS function…

Automating value delivery with customer-centric business models Author and consultant Geoffrey Moore provides an illuminating history of customer success and its impact on the future…

Improve your acquisition and expansion rates with product qualified leads (PQLs) Findings from The Product-Led Growth Index 2022 indicate that free trials using PQLs result…

To get to the next level in business, you first need to know where you are. The secret to efficient growth lies in your product.…

Set strategic goals to enable yourself for success This template features a professionally structured system to help you set SMART goals. Find out how to…

This template guides you through the decision-making and evaluation process required to choose the right Learning Management System (LMS) for your partner training program. This…

This template guides you through the decision-making and evaluation process required to choose the right Learning Management System (LMS) for your gig workforce training program.…

This template guides you through the decision-making and evaluation process required to choose the right Learning Management System (LMS) for your customer education program. This…

Creating online courses can be a tedious and overwhelming process. This template makes sure it’s not.

The information you need to become a savvy LMS buyer Selecting the right learning management system (LMS) solution is a major task for any organization.…

We have boiled it down into a simple process called the Learning Ops Flywheel. For the full details, download our eBook to learn how to:…