Customer Success and data go hand-in-hand. Accurate and quality customer data is what makes Customer Success professionals effective in their jobs. One question you may not have thought of is how this kind of data affects and plays into customer communities. At our Community Unplugged event, Richard Millington, founder of FeverBee offered his expert insights
In the realm of customer-centric in-app strategies, the term “onboarding” often surfaces as a pivotal component. However, it’s imperative to discern between two distinct scenarios: New Customer Onboarding and New User Onboarding. While they may appear similar at first glance, their scope, objectives, and execution strategies differ significantly, each tailored to address specific needs. Today,
Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. But how do you ensure that your customers not only get on board with your product but also leverage it to its full
Across industries, executives tend to focus on one thing: scaling. They want to know how they can do more without spending more. Particularly when the focus is on community and building customer knowledge, scaling can be tricky. There are always more questions coming in than there are hours available to answer them. The only way
Loneliness continues to be a rising epidemic in our society. The cure for this is community. Our mission is to create a thriving culture of community within the technology space. We do this through Pulse events and wanted to create this with our Community Unplugged event. This immersive virtual event designed to empower you with
The role of Customer Success has undeniably been one of change in the last few years. With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. Let’s explore this evolution from “traditional” C.S. to Digital CS, drawing insights from research
Artificial Intelligence (AI) is reshaping the customer success landscape by enabling businesses to deliver hyper-personalized experiences, optimize operational efficiency, and foster long-term customer relationships. Let’s dive into the realm of Customer Success AI. What is AI? In the B2B realm, AI refers to the integration of artificial intelligence technologies into business processes to automate tasks,
As Customer Success enters its second decade, the industry has never been hotter. Organizations are seeing how the efforts of Customer Success professionals have a direct impact on a business’s bottom line. Katy Filley, Senior Customer Success Manager (CSM) at FloQast, is a great example of this new breed of Customer Success pro. She jumped
What do Miley Cyrus and artificial intelligence have in common? Well, at times it can feel like deciding how you utilize the power of artificial intelligence for your organization is “The Climb.” It’s not always an easy journey, but one that will be worthwhile. In a recent webinar, Strategic CX in Action: How Tricentis Leverages
In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products. We spoke to our own SVP of Product at Gainsight, Denise Stokowski,