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          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
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        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
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        • EngagementsEngage users digitally, at scale
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          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
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        • Gainsight Acquires Northpass
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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
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          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
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          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
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      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
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      • Customer Education
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      • Gainsight Acquires Northpass
  • Pricing
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Join Us at Pulse Encore: Elevating Customer Success to New Heights

Ready for liftoff? Gainsight is thrilled to announce Pulse Encore—an exclusive gathering of minds, ready to share, connect, and level up the world of Customer Success. This can't-miss event for... read more →
  • August 3, 2023
  • Hannah Whalen
  • No Comments
  • Pulse Conference
Vendor Consolidation

Why Vendor Consolidation Is Such a Big Force in Customer Success Right Now—and What You Can Do About It

Nick Mehta, CEO, Gainsight, recently had a chance to sit down with Ryan Neu, CEO, Vendr, and Chris Collins, CCO, Tricentis, to discuss one of the most pressing topics in... read more →
  • June 6, 2023
  • Gainsight
  • No Comments
  • Pulse Conference

Top 10 Takeaways From Pulse 2023

NickGPT + way-too-many-shoe-changes + Taylor Swift + Digital Customer Success + the best community ever = Pulse 2023. The tenth anniversary of Pulse was the best one yet! You had... read more →
  • May 24, 2023
  • Nick Mehta
  • No Comments
  • Pulse Conference

Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success

This article was written by Phil Wainewright and originally published in Diginomica. At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to... read more →
  • May 23, 2023
  • Gainsight
  • No Comments
  • Pulse Conference

Drumroll, Please … Announcing Our 2023 GameChanger Awardees 

Can you believe it’s been an entire year since the 2022 GameChanger Awards?  Every year at Pulse, we recognize industry leaders who have made significant contributions to the field of... read more →
  • May 18, 2023
  • Abigail Spear
  • No Comments
  • Pulse Conference

Gainsight Announces Digital Hub, Generative AI Capabilities, and a New Digital CS Package at Pulse 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates.  And no, we aren’t talking about our esteemed canine guests... read more →
  • May 18, 2023
  • Abigail Spear
  • No Comments
  • Pulse Conference

At Pulse 2023, Gainsight Doubles Down on Digital Customer Success and Generative AI

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer... read more →
  • May 17, 2023
  • Abigail Spear
  • No Comments
  • Pulse Conference, Uncategorized

Digital Made Simple at Pulse 2023

The future of Customer Success (CS) is digital, but that doesn’t mean it can’t be beautifully simple. At Pulse 2023, the largest conference in the Customer Success industry, we’re dedicating... read more →
  • May 3, 2023
  • Abigail Spear
  • No Comments
  • Digital Strategy, Scale, and Efficiency, Pulse Conference

Pulse Turns 10! Celebrating a Decade of Defining a Durable Industry

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success,... read more →
  • April 26, 2023
  • Abigail Spear
  • No Comments
  • Pulse Conference

From London to Amsterdam: Why We’re FIRED UP for Pulse Europe 2023

Tulips. Bicycles. Van Gogh. There’s a lot to love about Amsterdam, including … Pulse Europe 2023.  Pulse Europe 2023 Lands in Amsterdam  Over the years, Pulse Europe has become more... read more →
  • April 12, 2023
  • Abigail Spear
  • No Comments
  • Pulse Conference
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