Thursday, January 9 | 11:00 a.m. PT (2:00 p.m. ET) Your customers' natural tendency isn't to renew—it's to churn. And chances are they already know whether they're going to churn... read more →
Thursday, December 19 | 11:00 a.m. PT (2:00 p.m. ET) This season, Gainsight is giving the gift of brand new features and enhancements. Our November and December releases are so... read more →
Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
I recently had a fun/not-fun experience with one of the big event ticketing companies. Love them or hate them (hi, Taylor Swift), you kind of have to use this sort... read more →
Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in... read more →
It's Thanksgiving tomorrow in the U.S., and if you haven't gotten your supplies and ingredients together, you're not quite totally screwed, but at best you'll be in trouble at the grocery... read more →
To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and... read more →
Tuesday, December 17 | 11:00 a.m. PT (2:00 p.m. ET) If you want to create successful customers, you need to be with them outside and inside of your product. But... read more →
According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the... read more →
Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and... read more →