I remember what it was like to be at Gainsight in the early days. We were around $1 million in annual recurring revenue. It was early—and it felt early.Our office... read more →
Let me take you back to when I was 10 years old.Yup, I rocked those bangs. I was also super shy. I had an A+ average, but my teachers told... read more →
Sad fact: Some of the most profound moments of my life have happened on United Airlines red eye flights. While I may have a love-hate (or rather hate-hate) relationship with... read more →
I have watched the rise of Customer Success as a philosophy, a discipline, and a function with great interest and excitement over the years.The idea that the key to retaining... read more →
The secret is out. Our cover has been blown. Customer Success isn’t just for the SaaS industry. But really though, it is beyond awesome that businesses of all kinds are... read more →
So you’ve bought your ticket to Pulse 2018…now what? The countdown has begun and we couldn’t be more excited to kick off Pulse 2018—hopefully you’re in the same boat (or... read more →
Allocadia has always been a customer-driven organization. The very first customer of our Marketing Performance Management SaaS tool remains an active—and growing—user seven years after the company was founded.Since that very... read more →
In the world of Customer Success, the word "adoption" is essentially synonymous with customers’ usage of our product. But as a Gainsight administrator, “adoption” inspires a different interpretation: our CSMs... read more →
Almost any technological development can be boiled down to a pretty simple premise: Do more with less time and effort.Whether it’s the invention of the wheel or the toaster or... read more →
BETH COMSTOCK, Change Maker and Author A marketing veteran and torch bearer for women in business, Beth Comstock has contributed to the rise of well-known companies like General Electric, Hulu,... read more →