Customer Success Software | Gainsight
Get a Demo
  • Products
  • Pricing
  • Solutions
  • Customers
  • Resources
  • Partners
  • Company
Customer Success Software | Gainsight
  • Products
    • Customer Success
    • Product Experience
    • Customer Experience
    • Customer Data Platform
    • Revenue Optimization
  • Pricing
  • Solutions
  • Customers
  • Resources
  • Partners
  • Company
  • Customer Success Logo

    Customer Success Deliver the outcomes your customers desire. Find Out More >

  • Product Experience Logo

    Product Experience Build products your customers love. Find Out More >

  • Customer Experience Logo

    Customer Experience Drive superior customer experiences. Find Out More >

  • Customer Data Platform Logo

    Customer Data Platform Activate your customer data. Find Out More >

  • Revenue Optimization Logo

    Revenue Optimization Grow by expanding happy, successful customers. Find Out More >

Explore our Integrations
Insights & Actions
  • 360° Customer View
  • Lifecycle Management
  • Customer Health
  • Experience Management
Outcomes
  • Adoption Management
  • Renewal Management
  • Expansion Management
  • Stakeholder Alignment
  • Risk Escalation
  • Success Planning
Transformation
  • Product Success
  • Advocate Engagement
  • Support Experience
  • Services Experience

By Role

  • Customer Success Teams
  • Product Experience Teams
  • Customer Experience Teams
  • Revenue & Account Management Teams
  • IT & Analytics Teams
  • Executives
Explore the Customer Success Elements
  • Resources
  • Blogs & Downloads
  • Webinars
  • Events
  • Pulse
  • Career Hub
  • Customer Resources
  • Gainsight University
  • Documentation
  • Community
  • Developers
  • Find a Partner
  • Become a Partner
  • Partner Log In
  • Success for All
  • About
  • Leadership
  • Press Releases
  • We're Hiring!

How To Launch A Customer Success Solution In A Startup—Fast

Thursday, January 9 | 11:00 a.m. PT (2:00 p.m. ET) Your customers' natural tendency isn't to renew—it's to churn. And chances are they already know whether they're going to churn... read more →
  • December 6, 2019
  • Matthew Klassen
  • Best Practices, Evaluating CS Technology

5 New Updates To Gainsight That Will Change The Game

Thursday, December 19 | 11:00 a.m. PT (2:00 p.m. ET) This season, Gainsight is giving the gift of brand new features and enhancements. Our November and December releases are so... read more →
  • December 6, 2019
  • Matthew Klassen
  • Best Practices, _Product Release

Renewal Center

Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
  • December 6, 2019
  • mmanheimer
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

Your Customer Success Silos Are Killing Your Customer Experience

I recently had a fun/not-fun experience with one of the big event ticketing companies. Love them or hate them (hi, Taylor Swift), you kind of have to use this sort... read more →
  • December 5, 2019
  • Nick Mehta
  • No Comments
  • Adoption & Onboarding, Best Practices, Cross-Functional Alignment, Executive Perspective

10 Resources to Improve Your Customer Retention Strategy

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in... read more →
  • December 2, 2019
  • Riana Upton
  • No Comments
  • Best Practices, Churn & Renewal Management, Customer Success 101

It Might Be Too Late To Save Your Biggest Customers

It's Thanksgiving tomorrow in the U.S., and if you haven't gotten your supplies and ingredients together, you're not quite totally screwed, but at best you'll be in trouble at the grocery... read more →
  • November 27, 2019
  • Matthew Klassen
  • No Comments
  • Best Practices, Churn & Renewal Management, Evaluating CS Technology

The Ultimate List of Product Management Resources: Books, Blogs, and More

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and... read more →
  • November 20, 2019
  • Riana Upton
  • No Comments
  • Best Practices, Product Experience, Product-led Growth

3 Best Practices for Combining Human and In-App Communications

Tuesday, December 17 | 11:00 a.m. PT (2:00 p.m. ET) If you want to create successful customers, you need to be with them outside and inside of your product. But... read more →
  • November 18, 2019
  • Riana Upton
  • Adoption & Onboarding, Best Practices, Cross-Functional Alignment, Product Experience

Measuring B2B CX In SaaS: What Are The Metrics That Matter?

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the... read more →
  • November 18, 2019
  • Jay Nathan
  • No Comments
  • Best Practices, _Customer Experience, _Partner Post

5 Considerations For Your B2B CX Program In 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and... read more →
  • November 18, 2019
  • Evan Klein
  • No Comments
  • Best Practices, Customer Success 101, _Customer Experience, _Partner Post
  • 1
  • 2
  • 3
  • ...
  • 46

Next Page »

Recent Posts

  • Your Customer Success Silos Are Killing Your Customer Experience
  • 10 Resources to Improve Your Customer Retention Strategy
  • It Might Be Too Late To Save Your Biggest Customers
  • The Secret Ingredient for a Successful Product Launch
  • The Ultimate List of Product Management Resources: Books, Blogs, and More

Categories

  • Adoption & Onboarding
  • Advocacy & Cross-sell/Upsell
  • Best Practices
  • Churn & Renewal Management
  • Cross-Functional Alignment
  • CS Industry Trends & Analysts
  • Customer Segmentation
  • Customer Success 101
  • Customer Success at Scale
  • Evaluating CS Technology
  • Executive Perspective
  • Gainsight on Gainsight
  • Health Scoring
  • NPS & Customer Satisfaction
  • Other
  • Product Experience
  • Product-led Growth
  • Pulse
  • Uncategorized
  • _Case Study
  • _Customer Cloud
  • _Customer Experience
  • _Customer Success
  • _Ebook
  • _Enablement Engine
  • _Essential Guide
  • _Glossary
  • _News and Press
  • _Partner Post
  • _Podcasts
  • _Product
  • _Product Release
  • _Revenue Optimization
  • _Top Posts
  • _Webinar

Subscribe to Customer Success Best Practices in Your Inbox

Thank you for subscribing to exclusive content from Gainsight!

  • Gainsight Product
    • Customer Success
    • Product Experience
    • Customer Experience
    • Customer Data Platform
    • Revenue Optimization
    • Pricing
  • Community
    • Pulse Conference
    • Pulse+
    • Pulse Local
    • Gainsight University
    • CS Slack Channel
  • Resources
    • Blog
    • Webinars
    • Career Hub
    • Gainsight Support
    • Developers
  • Company
    • About
    • Leadership
    • Customers
    • Press
    • Careers at Gainsight
    • Partners
  • Guides
    • Customer Success
    • Customer Churn
    • Customer Experience
    • Product Analytics
    • Customer Journey
    • Quarterly Business Reviews
    • Voice of Customer
    • Product Experience
    • Business Metrics
Request A Free Demo

© 2019 Gainsight, The Customer Success Company. All rights reserved.

655 Montgomery St, 7th Floor, San Francisco, CA 94111  |  +1 (888) 623-8562

38 Chancery Lane, WeWork The Cursitor, London WC2A 1EN, United Kingdom  |  +44 20 3900 2991

Terms and Privacy