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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Press Releases

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  • Careers

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Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus

The one metric that many SaaS companies use consistently to determine revenue from current customers is Net Dollar Retention (NDR). In this time of economic upheaval, it is a metric... read more →
  • February 23, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Product Experience

When a “Green” Customer Churns: Learnings from Data and Churn Interviews

Have you ever had a customer churn unexpectedly? It's never easy, especially when they are a “green” customer from all indications and health scores. So, how do you plan for... read more →
  • February 18, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Churn & Renewal Management

CS March Madness: Lessons from Getting to the Final Four That Can Be Applied To Customer Success

As spring approaches, anticipation builds for a special event—March Madness! The time of year where brackets are drawn, team placement or seeds picked, and 68 Division I basketball teams fight... read more →
  • February 16, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Customer Success 101, Uncategorized

5 Questions Wall Street Investors Should Ask SaaS CEOs

  When public market investors aren’t busy going long or short on GameStop, they are bidding up cloud stocks to all-time highs. There has never been a better time to... read more →
  • February 11, 2021
  • Nick Mehta
  • No Comments
  • Best Practices, Executive Perspective, Uncategorized

6 Tips for Crushing SaaS Net Dollar Retention Rates in 2021

In this manic world of SaaS, SPACs, and shorts, money and valuations have taken center stage, for better or worse. In the cloud world, though, there is a big gap... read more →
  • February 9, 2021
  • Nick Mehta
  • No Comments
  • Best Practices, Customer Success Operations

On-Demand Live Demo: Gainsight CX Center

Join this discussion to learn more about Gainsight CX, the complete Customer Experience Platform that pairs best-in-class actions with closed-loop survey capabilities. What you'll takeaway: Automate targeted outreaches, execute follow-up... read more →
  • January 28, 2021
  • Kate Meacham

Gainsters of Gainsight: Meet Sheridan Collard, Customer Account Manager

1. Tell us a bit about yourself and what your role is at Gainsight.  I’m the Customer Account Manager for Gainsight EMEA’s customer base, working from our London office with... read more →
  • January 27, 2021
  • Zoë Lefeuvre
  • No Comments
  • Best Practices, Gainster

The State of Customer Success in 2021: Tips, Trends, and Observations

Join Bessemer Venture Partners' Byron Deeter and Gainsight's Nick Mehta, Kelly DeHart, and Kellie Capote at 10 a.m. PT on February 4th, as we discuss the state of customer success... read more →
  • January 26, 2021
  • Kate Meacham

5 Ways to Be a Better Listener—in Life and in Business

There’s a reason why we’re groomed to be good listeners since Kindergarten. It’s a way to foster relationships in our personal lives and comes in handy with our customers.  At... read more →
  • January 20, 2021
  • Riana Upton
  • No Comments
  • Best Practices, CX Center

Leveraging Your Product to Drive Trial Experiences

Growth teams understand that trials and onboarding are critical experiences to ‘get right’ to drive value and conversion. But what does a great experience look like? Join Wes Bush, the... read more →
  • January 14, 2021
  • Spencer McKinney
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Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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