There is no shortage of feedback these days. But what is everyone doing with it? When you're trying to deliver an exceptional product, it's easy to get lost in the... read more →
The weather outside might be frightful, but looking back, 2019 was pretty delightful. We’ve released some amazing new Gainsight PX features, put on the best Pulse conference to date, and supported... read more →
On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success.... read more →
It's December. For us software people, that means it's time for three things: Holiday fun Closing Q4 and… Microsoft Excel! Or Google Sheets. Or Pyspread (where my Python people at?).... read more →
As you may know, I meet a lot of customers. As such, I often find myself waiting in many tech company lobbies. I've done my fair share of Envoy lobby... read more →
Do you have a customer that has stopped responding to your emails, never picks up the phone, and generally pretends that you’re invisible? If you’ve dealt with an apathetic customer,... read more →
I'm a huge fan of science fiction. A little bit different, but in the same wheelhouse is speculative fiction—and I love that word: speculative. Coming up on the end of... read more →
Most people think that upleveling their customer success organization will be a gigantic project that could take months to just get started. But that's just not true! Tableau started seeing... read more →
Thursday, 16 January | 2:00 p.m. GMT It's the beginning of 2020, of course you have an expansion quota. Although it's likely a new quarter, were you panicking at the... read more →
Your customers accept nothing less than a seamless customer experience. But for a company of Cisco's scale, the logistics of delivering that require true innovation. That innovation happens at the... read more →