The one metric that many SaaS companies use consistently to determine revenue from current customers is Net Dollar Retention (NDR). In this time of economic upheaval, it is a metric... read more →
Have you ever had a customer churn unexpectedly? It's never easy, especially when they are a “green” customer from all indications and health scores. So, how do you plan for... read more →
As spring approaches, anticipation builds for a special event—March Madness! The time of year where brackets are drawn, team placement or seeds picked, and 68 Division I basketball teams fight... read more →
When public market investors aren’t busy going long or short on GameStop, they are bidding up cloud stocks to all-time highs. There has never been a better time to... read more →
In this manic world of SaaS, SPACs, and shorts, money and valuations have taken center stage, for better or worse. In the cloud world, though, there is a big gap... read more →
Join this discussion to learn more about Gainsight CX, the complete Customer Experience Platform that pairs best-in-class actions with closed-loop survey capabilities. What you'll takeaway: Automate targeted outreaches, execute follow-up... read more →
1. Tell us a bit about yourself and what your role is at Gainsight. I’m the Customer Account Manager for Gainsight EMEA’s customer base, working from our London office with... read more →
Join Bessemer Venture Partners' Byron Deeter and Gainsight's Nick Mehta, Kelly DeHart, and Kellie Capote at 10 a.m. PT on February 4th, as we discuss the state of customer success... read more →
There’s a reason why we’re groomed to be good listeners since Kindergarten. It’s a way to foster relationships in our personal lives and comes in handy with our customers. At... read more →
Growth teams understand that trials and onboarding are critical experiences to ‘get right’ to drive value and conversion. But what does a great experience look like? Join Wes Bush, the... read more →
