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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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Four Ways Gainsight’s Education Team Uses Community to Extend Learning 

This article was written by Lila Meyer, Director of Global Education Services, Gainsight.  Before moving into my current role as the Director of Global Education Services, I oversaw the Technical... read more →
  • March 14, 2023
  • Gainsight Team
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  • Community, CS Ops, Customer Success

Facing Tech Budget Cuts? Get Our CIO’s Secrets to Managing the Madness

Whenever the economic landscape starts feeling shaky, companies—SaaS and otherwise—rush to tighten their belts and slash spend.  Today we find ourselves in a very similar place to The Great Recession... read more →
  • March 13, 2023
  • Gainsight Team
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  • CS Durable Growth, CS Ops, CS Scale & Efficiency

Pooled Customer Success Management: The Water’s Fine

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a... read more →
  • March 7, 2023
  • Gainsight Team
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  • CS Ops, Digital Customer Success

Unlocking Customer Success via Partnerships 

By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market valuations, and a drastically changed... read more →
  • February 9, 2023
  • Gainsight Team
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  • CS Industry Trends & Analysis, CS Ops, CS Scale & Efficiency, Digital Customer Success

The Ultimate List of Customer Success Resources for 2023

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field... read more →
  • January 4, 2023
  • Gainsight Team
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  • CS NRR, CS Ops, CS Scale & Efficiency, Customer Success, Durable Growth

10 Customer Success Predictions for 2023

"The best way to predict the future is to invent it.” - Alan Kay “It's tough to make predictions, especially about the future.” - Yogi Berra Given the uncertainty right... read more →
  • December 21, 2022
  • Nick Mehta
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  • CS Ops, Customer Success, Digital Customer Success, Durable Growth, Executive Perspective

How CS Teams Can Adopt the “Do More With Less” Mindset

Have you ever been in a situation where there just aren't enough hours in the day to get everything done?  Or perhaps you’re about to whip up a delicious meal,... read more →
  • December 19, 2022
  • Gainsight Team
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  • CS Ops, Customer Success, Digital Customer Success, Durable Growth, Efficient Growth

Use Customer Health Data to Grow and Forecast NRR

This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will... read more →
  • December 16, 2022
  • Kellie Capote
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  • Best Practices, CS Ops, Customer Success, Digital Customer Success, Executive Perspective

Find Digital Scale Through the Rise of the Bionic CSM

The concept of being bionic can conjure up a lot of different visuals depending on your age. It might make you think of… The Terminator… Or Battle Droids… https://giphy.com/gifs/starwars-star-wars-the-phantom-menace-l3fZXTZdS6Ofi7U6A Or... read more →
  • November 4, 2022
  • Gainsight Team
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  • CS Ops, CS Scale & Efficiency, Digital Customer Success, Durable Growth, Efficient Growth, Gainsight Essentials

“CS ops is the backbone of CS,” says Okta’s Melissa Allen

Okta’s 2022 GameChanger Award win showcases how CS Ops and Gainsight can take on just about any challenge. Their entry detailed how they used the Gainsight CS platform to create... read more →
  • October 28, 2022
  • Gainsight Team
  • No Comments
  • CS Ops, CS Scale & Efficiency, Digital Customer Success, Durable Growth, Efficient Growth, GameChangers, Pulse
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