Gainsight Software
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        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
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        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
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        • Product FeedbackGather user ideas & share product updates
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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
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        • ProductCreate elegant product experiences.
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        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
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          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
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          • Customer Community
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          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
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    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
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      • Gainsight Acquires Northpass
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Product Qualified Leads (PQLs): A use case in CS/Product collaboration

If you’ve ever watched the show Ted Lasso, you’ve noticed that it is in many ways a tale of two coaches: Ted Lasso and Coach Beard.  Ted is emotionally intelligent... read more →
  • October 7, 2022
  • Gainsight
  • No Comments
  • Product Analytics, Push to Production, User Feedback, User Journey

What Coke’s Bottle Cap Innovation Reveals About What People Want

Nothing is more difficult than figuring out what people want. Not just with the big, life-changing technologies people want. If you’ve ever been stuck in the endless loop of “What... read more →
  • May 24, 2022
  • Mckenna Bailey
  • No Comments
  • Product Experience and Adoption, User Feedback

Embedding a Customer Feedback Loop Into Your Product Delivery

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have... read more →
  • October 25, 2021
  • Gainsight
  • No Comments
  • Product Experience and Adoption, User Feedback

The Importance of Collecting Product Feedback and How To Programmatically Collect and Analyze It

The Importance of Collecting Product Feedback Customer feedback is the fuel that drives your product decisions. Unfortunately, it can be maddening to have to balance feedback from all of your... read more →
  • June 17, 2021
  • Gainsight
  • No Comments
  • Product Experience and Adoption, User Feedback

How Product Teams Can Use Their Community to Close the Customer Feedback Loop

Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. Your users interact with your product all day... read more →
  • October 5, 2020
  • Remco de Vries
  • No Comments
  • Customer Speak, Product Experience and Adoption, User Feedback

6 Experts Share How They Use Customer Feedback to Build a Better Product

There is no shortage of feedback these days. But what is everyone doing with it? When you're trying to deliver an exceptional product, it's easy to get lost in the... read more →
  • January 17, 2020
  • Riana Upton
  • No Comments
  • Career Tools, Product Experience and Adoption, User Feedback

Recent Posts

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  • How Digital Customer Education Can Win You More Business

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