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PLATFORM OVERVIEW
  • Gainsight Platform

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  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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Report: 91% of SaaS companies plan to increase their PLG investment

According to a new report by Gainsight and RevOps Squared, SaaS companies are clearly gravitating to product-led growth (PLG), a go-to-market strategy that transforms the way products are designed and delivered.
  • May 17, 2022
  • Gainsight Team
  • _News and Press

Report: SaaS Companies Are Doubling Down on Product-Led Growth

58% of companies surveyed in Gainsight’s 2022 PLG Index already have a product-led growth strategy in place, and 47% plan to double their investment.
  • May 17, 2022
  • Gainsight Team
  • _News and Press

SaaS Companies Are Doubling-Down on Product-led Growth

58% of companies surveyed by Gainsight for its 2022 PLG Index already have a product-led growth strategy in place, and 47% plan to double their investment. San Francisco, California (May... read more →
  • May 17, 2022
  • Gainsight Team
  • _News and Press

Customer Success Operations: The Hottest Career in the Customer Service Space

Simply put, you can’t achieve peak growth without a CS Operations team.
  • May 3, 2022
  • Gainsight Team
  • _News and Press

Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX

About a month ago, Gainsight released a study that showed 95 percent of businesses have set up a dedicated customer success function. Nick Mehta’s mission is to make sure those... read more →
  • April 29, 2022
  • Gainsight Team
  • _News and Press

How Customer Success Can Help SaaS Companies Improve their NRR

Subscription-based SaaS companies are focusing on customer retention and expansion as a new, more durable revenue stream in the face of market uncertainty and increased earnings diligence.
  • April 29, 2022
  • Kellie Capote
  • _News and Press

5 Reasons High Inflation Makes Customer-Centricity More Important Than Ever

You may have some tough asks to make of your most important customers. How well they respond depends on how much trust you've earned.
  • April 20, 2022
  • Nick Mehta
  • _News and Press

6 Steps to Launching Your Customer Health Dashboard

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on... read more →
  • April 19, 2022
  • Kellie Capote
  • _News and Press

6 Steps to Launching Your Customer Health Dashboard

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on... read more →
  • April 18, 2022
  • Kellie Capote
  • _News and Press

5 Ways Chief Customer Officers Can Drive Net Revenue Retention

Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had on B2B firms across the country — and around the world.
  • April 13, 2022
  • Gainsight Team
  • _News and Press
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Recent Posts

  • 5 Reasons Using Product Analytics Enhances Your Customer Experience
  • Customer Success Operations: The Hottest Career in the Customer Service Space
  • Essential Considerations For Your First Customer Scorecard
  • Customer Success by Product Design: A New Collaboration Process for Human-First Companies
  • 5 Ways Product-Led Growth Will Help You Generate Expansion Revenue

Categories

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