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          Unlock the power of the industry's #1 platform for net revenue retention.

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          Drive adoption, retention, and value realization through your product.

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          One central hub for all customer needs.

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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
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          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
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Gainsight Software
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CSQLs: Creating an Integrated Journey from Sales to CS and Back Again

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value... read more →
  • January 26, 2022
  • Martta Eicher Rabago
  • 1 Comment
  • _Customer Success

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
  • March 31, 2020
  • Nick Mehta
  • No Comments
  • Career Tools, COVID-19 Resources, Digital Strategy, Scale, and Efficiency, Executive Perspective, _Customer Success

5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all... read more →
  • March 31, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Career Tools, COVID-19 Resources, Digital Strategy, Scale, and Efficiency, Gainsight on Gainsight, _Customer Success

Healthcare Edition: Success Stories From The Field

To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. We’ve heard... read more →
  • March 26, 2020
  • Hayley Jean Farr
  • No Comments
  • COVID-19 Resources, Other, _Customer Success

10 Steps To Minimize SaaS Churn Through A Downturn

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. In short, you can’t take it for granted that your recurring revenue will, in fact, recur.... read more →
  • March 26, 2020
  • Nick Mehta
  • No Comments
  • Career Tools, COVID-19 Resources, Executive Perspective, _Customer Success

5 Best Practices For Crisis Communications During COVID-19

If you're like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as... read more →
  • March 25, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Career Tools, COVID-19 Resources, Customer Journey, Executive Perspective, _Customer Success

5 Tips To Be An Effective CSM Leader In Difficult Times

Your CSM team is on the front line every day keeping your customers successful. They wear a multitude of hats to keep the business thriving. From strategists, to cheerleaders to... read more →
  • March 20, 2020
  • Zoë Lefeuvre
  • No Comments
  • Career Tools, COVID-19 Resources, _Customer Success

10 Tips For Operating A Virtual Customer Success Organization

Do you remember New Year’s Eve? I do. I'm talking about New Year's Eve—this year. 2020. The start of a new decade. The twenties. At least now we just say "the... read more →
  • March 19, 2020
  • Nick Mehta
  • No Comments
  • Career Tools, COVID-19 Resources, _Customer Success

5 Reasons Why Customer Success Is Existential During A Downturn

If you've spent any time on any social media these last few days, the responses to the current coronavirus crisis range from: All the way to: In response to these... read more →
  • March 17, 2020
  • Nick Mehta
  • No Comments
  • Career Tools, COVID-19 Resources, Executive Perspective, _Customer Success

An AMA With Ashvin Vaidyanathan And Ruben Rabago

Our CCO, Ashvin Vaidyanathan, and our Chief Strategist, Ruben Rabago, were honored to be invited to do an AMA (Ask Me Anything) on Reddit last week. As the authors of... read more →
  • March 9, 2020
  • Matthew Klassen
  • No Comments
  • Career Tools, _Customer Success
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Recent Posts

  • Top 10 Takeaways From Pulse 2023
  • Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success
  • Drumroll, Please … Announcing Our 2023 GameChanger Awardees 
  • Gainsight Announces Digital Hub, Generative AI Capabilities, and a New Digital CS Package at Pulse 2023
  • At Pulse 2023, Gainsight Doubles Down on Digital Customer Success and Generative AI

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