Gainsight Software
  • Products
  • Pricing
  • Solutions
  • Customers
  • Resources
  • Company
  • Impact
  • Login
  • Schedule a Demo
Login
  • Login to Gainsight CS

    Customer Success Software

  • Login to Gainsight PX

    Product Experience Software

Gainsight Software
  • Products
    • Products
      • Customer Success
      • Product Experience
      • inSided
    • Platform
      • Gainsight Platform
      • Marketplace
      • See Value from Gainsight Faster
  • Pricing
  • Solutions
    • By Business Challenge
      • Scale and Efficiency
      • Retention
      • Expansion
      • Visibility
      • Product Adoption
    • By Industry
      • Healthcare
      • Education
      • Security
      • Gainsight Essentials
    • By Team
      • Customer Success
      • Product
      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
  • Customers
  • Resources
    • The Latest from Gainsight
      • Resource Library
      • Gainsight Blog
      • Events and Webinars
      • Glossary
      • Push to Production
      • Gainsight Essentials
    • Customer Resources
      • Customer Community
      • Training & Certifications
      • Product Support
      • API & Developer Docs
    • Industry Resources
      • CS Ops Central
      • Customer Success Job Board
      • Pulse Plus
      • Pulse Conference
    • By Role
      • Product Teams
      • Customer Success Teams
    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
      • Budgeting for Customer Success
      • Product Analytics
      • Customer Experience
      • Business Metrics
      • Choosing a Customer Success Solution
      • Product Management Metrics
  • Company
    • About Gainsight
      • Who We Are
      • Leadership
      • Newsroom
      • Partners
      • Careers
  • Impact
  • Login
    • Login to Gainsight CS
    • Login to Gainsight PX
Products
  • Customer Success Logo

    Customer Success

  • Product Experience Logo

    Product Experience

  • inSided Logo

    inSided New

 
PLATFORM OVERVIEW
  • Gainsight Platform

  • Gainsight Marketplace New

  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

  • Community Teams Build a modern customer community. New

Learn
  • Resources Library
  • Gainsight Blog
  • Events and Webinars
  • Gainsight Glossary
  • Push to Production New
  • Gainsight Essentials
Customer Resources
  • Customer Community
  • Training & Certifications
  • Product Support
  • API & Developer Docs
Industry Resources
  • CS Ops Central
  • Customer Success Job Board
  • Pulse Plus
  • Pulse Conference
By Role
  • Product Teams
  • Customer Success Teams
About Gainsight
  • Who We Are
  • Leadership
  • Newsroom
  • Partners
  • Careers

The Essential Guide to Customer Success

  • August 24, 2022
  • Surendra Babu
  • _Customer Success, _Essential Guide

The Essential Guide to Quarterly Business Reviews

  • April 1, 2022
  • Kyle Burnett
  • _Customer Success, _Essential Guide

CSQLs: Creating an Integrated Journey from Sales to CS and Back Again

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value... read more →
  • January 26, 2022
  • Martta Eicher Rabago
  • 1 Comment
  • _Customer Success

The Essential Guide for the SaaS Executive During COVID-19: People, Process and Tools

We are entering a ‘new normal’ and leaders like you need a guide on how to manage sales, retention, and expansion leaning on the insights from your Customer Success and... read more →
  • May 28, 2020
  • Spencer McKinney
  • Best Practices, COVID-19 Resources, _Customer Success, _Ebook

Customer Success and Afternoon Tea: Virtual Edition

Wednesday, April 22 | 2:00 p.m. GMT+1 (9:00 a.m. ET) In a career where face-to-face interactions are essential, we have recently found ourselves in a situation of uncertainty. We are... read more →
  • April 17, 2020
  • Lauren Olerich

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
  • March 31, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, CS Industry Trends & Analysis, Executive Perspective, _Customer Success

5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all... read more →
  • March 31, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Best Practices, COVID-19 Resources, Customer Success at Scale, Gainsight on Gainsight, _Customer Success

Healthcare Edition: Success Stories From The Field

To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. We’ve heard... read more →
  • March 26, 2020
  • Hayley Jean Farr
  • No Comments
  • COVID-19 Resources, Healthcare, _Customer Success

10 Steps To Minimize SaaS Churn Through A Downturn

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. In short, you can’t take it for granted that your recurring revenue will, in fact, recur.... read more →
  • March 26, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, Executive Perspective, _Customer Success

5 Best Practices For Crisis Communications During COVID-19

If you're like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as... read more →
  • March 25, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Best Practices, COVID-19 Resources, Executive Perspective, _Customer Experience, _Customer Success
  • 1
  • 2
  • 3
  • ...
  • 42

Next Page »

Recent Posts

  • Achieving Predictable Revenue in an Unpredictable World With Effective Product Experiences
  • The Product Adoption Data That Customer Success Needs
  • The Ultimate Chief Customer Officer (CCO) Job Description
  • Digital Customer Success Strategies That Drive Expansion and Renewal
  • Hit the Ground Running With Gainsight Marketplace

Categories

  • Adoption & Onboarding
  • Advocacy & Cross-sell/Upsell
  • Best Practices
  • Churn & Renewal Management
  • Community
  • COVID-19 Resources
  • Cross-Functional Alignment
  • CS Build vs Buy
  • CS Customer in CS
  • CS Durable Growth
  • CS Industry Trends & Analysis
  • CS NRR
  • CS Ops
  • CS Scale & Efficiency
  • CS Time to Value
  • Customer Segmentation
  • Customer Success
  • Customer Success 101
  • Customer Success at Scale
  • Customer Success Operations
  • CX Center
  • Design
  • Digital Customer Success
  • Durable Growth
  • Education
  • Efficient Growth
  • Engineering
  • Evaluating CS Technology
  • Executive Perspective
  • Gainsight Essentials
  • Gainsight on Gainsight
  • Gainster
  • GameChangers
  • Guest Article
  • Health Scoring
  • Healthcare
  • inSided
  • Integration
  • Mehtaphysical Musings
  • NPS & Customer Satisfaction
  • NRR
  • Other
  • Partners
  • Product & Customer Success
  • Product Adoption
  • Product Analytics
  • Product Experience
  • Product Experience
  • Product Management
  • Product Roadmap
  • Product Roadmap
  • Product Updates
  • Product-led Growth
  • Product-Led Growth
  • Pulse
  • Push to Production
  • PX
  • PX Engagement & Adoption
  • PX Multiproduct
  • PX Product Analytics
  • PX Product-Led Growth
  • Security
  • Uncategorized
  • User Engagements
  • User Feedback
  • User Journey
  • User Onboarding
  • _Case Study
  • _Customer Cloud
  • _Customer Experience
  • _Customer Success
  • _Ebook
  • _Enablement Engine
  • _Essential Guide
  • _Glossary
  • _News and Press
  • _Partner Post
  • _Podcasts
  • _Product
  • _Product Release
  • _Revenue Optimization
  • _Top Posts
  • _Webinar

Win in business while being human-first.

Schedule a Demo
  • Products
    • Customer Success
    • Product Experience
    • Insided
    Platform
    • Gainsight Platform
    • Marketplace
    • Time to Value
  • Solutions
    • Healthcare
    • Education
    • Security
    • Customer Success Teams
    • Product Experience Teams
    • Product Adoption
    • Gainsight Essentials
    Industries and Teams
    • Scale and Efficiency
    • Retention
    • Expansion
    • Customer Success Teams
    • Product Teams
    • Customer Experience Teams
    • Revenue and Sales Teams
    • IT and Analytics Teams
    • Executives
  • Resources
    • Resource Library
    • Gainsight Blog
    • Events & Webinars
    • 2-Minute Demo Center
    • Valuation Calculator
    • Gainsight Community
    • Push to Production
    • Gainsight Essentials
    • Gainsight University
    • Documentation
    • For Developers
    • Horizon Experience
  • Gainsight
    • Who We Are
    • Leadership
    • Customers
    • Pricing
    • Partners
    • Impact
    • Press Releases
    • Careers

© 2023 Gainsight, The Customer Success Company. All rights reserved.  //   350 Bay Street, Suite 100, San Francisco, CA 94133  //  +1 (888) 623-8562

Terms and Privacy  //  Do not sell my personal information  //  Security