Gainsight's Data Designer helps you do more with your customer data Introducing the first data exploration solution purpose-built for Customer Success teams. Data Designer gives you a faster path to... read more →
How much should you be getting paid as a CSM? What level of education do you need to take the next step in your customer success career? How much revenue... read more →
It's fall, and you know what that means: the leaves are changing color, pumpkin spice lattes are back in season, and Gainsight is being recognized as a "Leader" on the... read more →
Every meeting I have with leaders about customer success starts pretty much the same: “Nick, before we get started, I want to let you know that our business is a... read more →
You want to build a product your customers love. Luckily, they're eager to tell you exactly what they desire. But if that’s the case, how come so many products aren’t... read more →
It's budgeting season, which means it's time to figure out the nuts and bolts of how you're going to take your team from customer success to customer growth. As we... read more →
For companies that rely on recurring revenue, finding, retaining, and growing your customers are typically top of mind. In fact, companies that relentlessly monitor their customer retention rate and engage... read more →
In the early days of customer success, the movement was all about stopping churn. In a subscription business model, you can't have your customers leaving every month or year—you need... read more →
How to Migrate From Another Customer Success Tool. As you focus on driving the growth of your business, you need to be confident that you’ve got the right technology in... read more →
As a B2B SaaS company, your customer success strategy can be your best sales strategy. And I don’t just mean for expanding customers through upsells and cross-sells (farming). I mean... read more →