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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
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            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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Community for every CS team: High-touch, tech-touch, and beyond

Originally published on inSided.com on September 30, 2022. When it comes to Community, there’s a common misconception that it’s best for companies who have 500 or more customers per CSM.... read more →
  • September 30, 2022
  • Hannah Whalen
  • No Comments
  • _Customer Success

CSQLs: Creating an Integrated Journey from Sales to CS and Back Again

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value... read more →
  • January 26, 2022
  • Martta Eicher Rabago
  • 1 Comment
  • _Customer Success

Guest post: The Digital CSM – Goals and responsibilities of the CS team’s latest addition

Originally published on inSided.com on August 26, 2021. Back when Customer Success was new (okay, I know, that feels like it was just yesterday), CS leaders deployed CSMs to provide a... read more →
  • August 26, 2021
  • Marley Wagner
  • No Comments
  • _Customer Success

The core components of Digital Customer Success

Originally published on inSided.com on May 12, 2021. Welcome to the second post in our new series, This is Digital Customer Success where we set out to get clarity on all things... read more →
  • May 12, 2021
  • Jo Johansson
  • No Comments
  • _Customer Success

Defining Digital Customer Success (and how it’s different from “traditional” CS)

Originally published on inSided.com on May 12, 2021. Welcome to our new blog series – This is Digital Customer Success. In this series, we’ll talk about what Digital CS is, what’s... read more →
  • May 12, 2021
  • Jo Johansson
  • No Comments
  • _Customer Success

Gainsight and Gong on how to better understand customer conversations

Originally published on inSided.com on April 6, 2021. In Episode 10 of The inSide Scoop on Customer Success, we tackle a very important topic: customer conversations. Listen in as our... read more →
  • April 6, 2021
  • Anika Zubair
  • No Comments
  • _Customer Success

Customer Success as the “everything department:” What it is, why it happens, and how you can prevent it

Originally published on inSided.com on February 3, 2021. In our first podcast episode of the year, “Your CS team is at risk of becoming the “everything department,” our guest, Customer... read more →
  • February 3, 2021
  • Jo Johansson
  • _Customer Success

4 benefits of combining customer training programs with a customer community

Originally published on inSided.com on October 19, 2020. “A company’s success is dependent on their customers’ ability to successfully use its products, and derive meaningful outcomes from its features and... read more →
  • October 19, 2020
  • Danielle Juson
  • No Comments
  • _Customer Success

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
  • March 31, 2020
  • Nick Mehta
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  • Career Tools, COVID-19 Resources, Digital Strategy, Scale, and Efficiency, Executive Perspective, _Customer Success

5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all... read more →
  • March 31, 2020
  • Ashvin Vaidyanathan
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  • Career Tools, COVID-19 Resources, Digital Strategy, Scale, and Efficiency, Gainsight on Gainsight, _Customer Success
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