On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success.... read more →
Your customers accept nothing less than a seamless customer experience. But for a company of Cisco's scale, the logistics of delivering that require true innovation. That innovation happens at the... read more →
We had a big board meeting this quarter where we not only covered the past quarter’s "state of the union" and metrics, but also plans for the next year. In... read more →
Presenting at a board meeting is one of the most high-pressure tasks facing any leader. But for leaders in Sales or Engineering, there are decades of precedents set for what... read more →
At times it can feel like Sales and Post-Sales teams have nothing in common. But there’s one thing that both sides of the house can always agree on: they hate... read more →
Gainsight's Data Designer helps you do more with your customer data Introducing the first data exploration solution purpose-built for Customer Success teams. Data Designer gives you a faster path to... read more →
How much should you be getting paid as a CSM? What level of education do you need to take the next step in your customer success career? How much revenue... read more →
It's fall, and you know what that means: the leaves are changing color, pumpkin spice lattes are back in season, and Gainsight is being recognized as a "Leader" on the... read more →
Every meeting I have with leaders about customer success starts pretty much the same: “Nick, before we get started, I want to let you know that our business is a... read more →
You want to build a product your customers love. Luckily, they're eager to tell you exactly what they desire. But if that’s the case, how come so many products aren’t... read more →