To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. We’ve heard... read more →
Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. In short, you can’t take it for granted that your recurring revenue will, in fact, recur.... read more →
If you're like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as... read more →
Your CSM team is on the front line every day keeping your customers successful. They wear a multitude of hats to keep the business thriving. From strategists, to cheerleaders to... read more →
Do you remember New Year’s Eve? I do. I'm talking about New Year's Eve—this year. 2020. The start of a new decade. The twenties. At least now we just say "the... read more →
If you've spent any time on any social media these last few days, the responses to the current coronavirus crisis range from: All the way to: In response to these... read more →
What does customer success look like when it's all happening virtually? In this webinar, Gainsight's CEO Nick Mehta and Slack's VP, Global Head of Customer Success & Services Christina Kosmowski... read more →
Our CCO, Ashvin Vaidyanathan, and our Chief Strategist, Ruben Rabago, were honored to be invited to do an AMA (Ask Me Anything) on Reddit last week. As the authors of... read more →
The Hare, mad at the Tortoise for beating her in a (now world-famous) foot race, said to the Tortoise, "Let's have a rematch." The Tortoise thought to herself, "Slow and... read more →
What Is a Quarterly Business Review? It’s tempting to think about data as the ultimate tool in the toolbox: a magic bullet that you point at your business challenges and... read more →