Thursday, October 3 | 11:00 a.m. PT (2:00 p.m. ET) For companies that rely on recurring revenue, finding, retaining, and growing your customers are typically top of mind. In fact,... read more →
In the early days of customer success, the movement was all about stopping churn. In a subscription business model, you can't have your customers leaving every month or year—you need... read more →
How to Migrate From Another Customer Success Tool. As you focus on driving the growth of your business, you need to be confident that you’ve got the right technology in... read more →
As a B2B SaaS company, your customer success strategy can be your best sales strategy. And I don’t just mean for expanding customers through upsells and cross-sells (farming). I mean... read more →
We live in a world where everyone is always on the go. Whether traveling for work, to conferences or out-of-town customer meetings, or balancing busy personal lives with family outings... read more →
I'm a marketer, so it's kind of my job to be "professionally proud" of my company and all the stuff we build and do. At Gainsight, it's not actually that... read more →
The two biggest predictors of customer churn are poor onboarding and the loss of an executive sponsor. While often looked at as an unavoidable and unfortunate part of the customer... read more →
In this episode, we sit down with Ross Fulton (Founder of Valuize Consulting) to discuss how Valuize is reducing the time to value for customer success teams, teaching companies how... read more →
Gainsight and LinkedIn teamed up to release the newest comprehensive data on the state of the customer success profession. You can read the whole thing right here, but if you... read more →
You want growth? Your customers' health is more important than your top of funnel. It sounds counter-intuitive, but it's true. Over half of customers believe their experience is more important... read more →