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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

    Customer Success Logo
  • Product Experience Build products your customers love.

    Product Experience Logo
  • Customer Experience Drive superior customer experiences.

    Customer Experience Logo
  • Revenue Optimization Grow by expanding happy, successful customers.

    Revenue Optimization Logo

Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Philanthropy

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  • Press Releases

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  • Partners

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  • Careers

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Gainsight Configuration Wizard and Sightline

Gainsight Configuration Wizard and Sightline Combine the power of our best in class customer success platform with the best practices of the world’s largest customer success community. What you'll discover:... read more →
  • August 20, 2020
  • Spencer McKinney
  • _Customer Success, _Ebook, _Product

2 Minute Demo Center

Learn how our best-in-class customer success and product experience solutions can help you maximize expansion, reduce churn and increase product adoption.
  • August 7, 2020
  • cnetal@gainsight.com
  • Churn & Renewal Management, Health Scoring, NPS & Customer Satisfaction, _Customer Cloud, _Customer Experience, _Customer Success

The Essential Guide for the SaaS Executive During COVID-19: People, Process and Tools

We are entering a ‘new normal’ and leaders like you need a guide on how to manage sales, retention, and expansion leaning on the insights from your Customer Success and... read more →
  • May 28, 2020
  • Spencer McKinney
  • Best Practices, COVID-19 Resources, _Customer Success, _Ebook

Customer Success and Afternoon Tea: Virtual Edition

Wednesday, April 22 | 2:00 p.m. GMT+1 (9:00 a.m. ET) In a career where face-to-face interactions are essential, we have recently found ourselves in a situation of uncertainty. We are... read more →
  • April 17, 2020
  • Lauren Olerich

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
  • March 31, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, CS Industry Trends & Analysts, Executive Perspective, _Customer Success

5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all... read more →
  • March 31, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Best Practices, COVID-19 Resources, Customer Success at Scale, Gainsight on Gainsight, _Customer Success

Healthcare Edition: Success Stories From The Field

To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. We’ve heard... read more →
  • March 26, 2020
  • Hayley Jean Farr
  • No Comments
  • COVID-19 Resources, Healthcare, _Customer Success

10 Steps To Minimize SaaS Churn Through A Downturn

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. In short, you can’t take it for granted that your recurring revenue will, in fact, recur.... read more →
  • March 26, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, Executive Perspective, _Customer Success

5 Best Practices For Crisis Communications During COVID-19

If you're like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as... read more →
  • March 25, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Best Practices, COVID-19 Resources, Executive Perspective, _Customer Experience, _Customer Success

5 Tips To Be An Effective CSM Leader In Difficult Times

Your CSM team is on the front line every day keeping your customers successful. They wear a multitude of hats to keep the business thriving. From strategists, to cheerleaders to... read more →
  • March 20, 2020
  • Zoë Lefeuvre
  • No Comments
  • Best Practices, COVID-19 Resources, _Customer Success
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Recent Posts

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