Match the emoji clues with the right Pulse 2019 Track! If you can answer #5, you're an emoji MASTER. Want to learn more about Pulse 2019 tracks, sessions, and speakers?... read more →
Another Dreamforce has come and gone. Have you caught your breath yet? Are your ears still ringing from that Metallica show? When it comes to the world's biggest, wildest, busiest... read more →
My first big company job back in 2002 taught me a lot. I learned all about the nuances of the (at the time) 5,000-person business I had joined. I learned... read more →
We’ve brought together an all-star lineup of customer experience thought leaders to provide insights at Opentalk 2016. Among them is Nick Mehta, Gainsight’s energetic, football-loving CEO. Talkdesk Senior Manager of... read more →
When you read the stories of the great entrepreneurs – Jobs, Musk, Edison, Ford and others, there is frequently a common theme. These people got a lot of no’s. Their... read more →
I’ve always been a pretty big music fan. When I’m at my desk at Gainsight (which these days is less often than my team would like) you could find me... read more →
The hardware ecosystem is complex in many ways. Thousands of companies build and assemble hardware components to support networking, communications, storage, data management, electronics, and countless other technologies that the... read more →
For many companies, implementing “customer success” processes and capabilities is a relatively new concept. SaaS companies have been the early adopters of institutionalizing customer success as a core function –... read more →
Customer Success will be the conversation in San Francisco this October! If you're going to Dreamforce this year - or have just read about it - you probably noticed when building your... read more →
Often people may not want to move to a new job out of fear. My life is comfortable, I have worked hard to gain trust from my colleagues, my life is... read more →