The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and... read more →
The learning management system (LMS) market continues to grow — the market's expected to grow from around $16b in 2022 to nearly $41b by 2029, representing a compound annual growth rate (CAGR)... read more →
A customer success strategy helps you engage customers and manage retention rates. But developing a strong customer success strategy requires time and effort. Particularly, you need to educate your customer base and make them self-sufficient. You can focus on... read more →
Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer... read more →
Originally published on inSided.com on February 28, 2022. Welcome to another week of Burn the Churn! This week, we’re starting a new phase of our Customer Health Challenge: endurance. We’ve been... read more →
Originally published on inSided.com on February 7, 2022. Welcome to another week of Burn the Churn! This week, it's time to do some core work. And what sits at the core... read more →
Originally published on inSided.com on January 31, 2022. Welcome to another week of Burn the Churn! This week, we continue to build the foundation by looking into what you should factor... read more →
Originally published on inSided.com on September 10, 2021. We’re back! It’s time for another post in our series, This is Digital Customer Success, where we set out to get clarity on all... read more →
Originally published on inSided.com on August 20, 2021. New week, new knowledge! It’s time for another post in our series, This is Digital Customer Success, where we set out to... read more →
Originally published on inSided.com on May 25, 2021. Welcome to the third post in our new series, This is Digital Customer Success where we set out to get clarity on all things... read more →
