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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Philanthropy

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  • Press Releases

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  • Partners

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  • Careers

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CS March Madness: Lessons from Getting to the Final Four That Can Be Applied To Customer Success

As spring approaches, anticipation builds for a special event—March Madness! The time of year where brackets are drawn, team placement or seeds picked, and 68 Division I basketball teams fight... read more →
  • February 16, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Customer Success 101, Uncategorized

8 Things Whitney Houston Taught Me About Category Creation

On February 4, 2021, my team reminded me of my 8th anniversary at Gainsight (Gainaversary!) Contrary to what some people might think, I was not an original Gainsight founder. I... read more →
  • February 16, 2021
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Executive Perspective, Uncategorized

5 Questions Wall Street Investors Should Ask SaaS CEOs

  When public market investors aren’t busy going long or short on GameStop, they are bidding up cloud stocks to all-time highs. There has never been a better time to... read more →
  • February 11, 2021
  • Nick Mehta
  • No Comments
  • Best Practices, Executive Perspective, Uncategorized

How PTC Drives Success with CS Operations

Top customer success teams share a growing theme: their own operations team.  I first became a CS Ops leader in 2014, and I’ve seen time after time the value of... read more →
  • February 9, 2021
  • Seth Wylie
  • No Comments
  • Uncategorized

Uplevel Renewal and Expansion Strategies with New Revenue Optimization Capabilities

Janet Jackson once asked, "What have you done for me lately?" Well, from Gainsight's customer-centric perspective—a lot! We all know how essential it has become to protect and expand your... read more →
  • September 14, 2020
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Revenue Optimization, Uncategorized

Announcing Pulse for Product!

To say 2020 has been a year of firsts would an understatement. But along with the challenges we’ve all faced has come the accompanying opportunities to experiment, try new things,... read more →
  • August 20, 2020
  • Scott Salkin
  • No Comments
  • Uncategorized

Pulse CxO Summit: From The Cape To Everywhere

Visual Executive Summary from Pulse CxO Summit 2020 The ocean breeze. Whale watching. A morning walk to the lighthouse. I consider myself lucky to be part of a thriving Silicon... read more →
  • August 10, 2020
  • Sloan Kendall
  • No Comments
  • Executive Perspective, Pulse, Uncategorized

Can You Solve These Pulse Emoji Puzzles?

Match the emoji clues with the right Pulse 2019 Track! If you can answer #5, you're an emoji MASTER. Want to learn more about Pulse 2019 tracks, sessions, and speakers?... read more →
  • April 3, 2019
  • Riana Upton
  • No Comments
  • Pulse, Uncategorized
Top 5 Takeaways From Dreamforce 2018

Top 5 Takeaways From Dreamforce 2018

Another Dreamforce has come and gone. Have you caught your breath yet? Are your ears still ringing from that Metallica show? When it comes to the world's biggest, wildest, busiest... read more →
  • September 28, 2018
  • Matthew Klassen
  • No Comments
  • Uncategorized

Is A Company the Ship of Theseus?

My first big company job back in 2002 taught me a lot. I learned all about the nuances of the (at the time) 5,000-person business I had joined. I learned... read more →
  • December 9, 2016
  • Nick Mehta
  • No Comments
  • Uncategorized
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Next Page »

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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