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3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. It makes perfect sense too. Investment in customer success (CS) is causing a significant impact on... read more →
  • June 21, 2022
  • Gainsight Team
  • No Comments
  • CS Industry Trends & Analysis, Customer Success, Gainsight Essentials, NPS & Customer Satisfaction, Uncategorized

What to Measure for Product-Led Growth

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success.  Without the right... read more →
  • June 17, 2022
  • Gainsight Team
  • No Comments
  • Uncategorized
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Preserving Revenue With PX: How Measuring NDR Is Easier With a Retention Focus

Want to prove value and reassure your stakeholders that your product plans are on course? Measuring revenue alone won’t cut it. SaaS companies depend on recurring revenue models to survive... read more →
  • April 27, 2022
  • Gainsight Team
  • No Comments
  • Uncategorized
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5 Product Analytics Your Organization Must Be Measuring To Improve Its Customer Experience

If you want to improve your customer’s experience, you have to crawl into their skin and see what they see. That’s what the best product analytics will let you do.... read more →
  • April 21, 2022
  • Gainsight Team
  • No Comments
  • Uncategorized
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Introduction to Behavioral Segmentation and How It Can Create Better Connections With Your Customers

Wouldn’t it be nice if all of your customers used your products in the exact same way? Of course, it’s never that easy. To illustrate, let’s consider Amazon. Naturally, the... read more →
  • April 15, 2022
  • Gainsight Team
  • No Comments
  • Uncategorized
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4 Ways a Product-Led Approach Can Reduce Your Customer Acquisition Cost

You’ve probably noticed how fast product-led growth models are skyrocketing in popularity. Wondering why everyone is so gung-ho about this business methodology? One of the biggest reasons is this: Product-led... read more →
  • April 13, 2022
  • Gainsight Team
  • No Comments
  • Product Experience, Product-led Growth, Uncategorized
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PX for Multi-Product Companies

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. If you aren’t... read more →
  • April 5, 2022
  • Gainsight Team
  • No Comments
  • Uncategorized
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Creating a Product Roadmap? Ask Yourself These Questions

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback... read more →
  • March 24, 2022
  • Gainsight Team
  • No Comments
  • Product Experience, Product Roadmap, Product-led Growth, Uncategorized

CSQLs: One more tool in the lead gen toolbox.

For those times when you do need to deliver more qualified leads, Gainsight has your back. Our new Customer Success Qualified Leads are a new way to identify opportunities with... read more →
  • March 23, 2022
  • Gainsight Team
  • No Comments
  • Uncategorized
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From Idea to Fruition: Manage Your Product Lifecycle More Efficiently

In the ideal world, you would release a product, it would be an instant hit, and customers would purchase it forever. Unfortunately, that’s rarely—if ever—the case. Selling the most products... read more →
  • March 23, 2022
  • Gainsight Team
  • No Comments
  • Uncategorized
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