Gainsight Software
  • Products
  • Pricing
  • Solutions
  • Customers
  • Resources
  • Company
  • Impact
  • Login
  • Schedule a Demo
Login
  • Login to Gainsight CS

    Customer Success Software

  • Login to Gainsight PX

    Product Experience Software

Gainsight Software
    Products
      Products
      • Customer Success
      • Product Experience
      • inSided
      Platform
      • Gainsight Platform
      • Integrations
      • See Value from Gainsight Faster
  • Pricing
  • Solutions
      By Business Challenge
      • Scale and Efficiency
      • Retention
      • Expansion
      • Visibility
      • Customer Experience
      • Product Adoption
      By Industry
      • Healthcare
      • Education
      • Security
      • Gainsight Essentials
      By Team
      • Customer Success
      • Product
      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
  • Customers
  • Resources
      Learn
      • Resources Library
      • Gainsight Blog
      • Events and Webinars
      • Gainsight Glossary
      • Push to Production
      • Gainsight Essentials
      Customer Resources
      • Customer Community
      • Training & Certifications
      • Product Support
      • API & Developer Docs
      Industry Resources
      • CS Ops Central
      • Customer Success Job Board
      • Pulse Plus
      • Pulse Conference
      By Role
      • Product Teams
      • Customer Success Teams
    Company
      About Gainsight
      • Who We Are
      • Leadership
      • Newsroom
      • Partners
      • Careers
  • Impact
Products
  • Customer Success Logo

    Customer Success

  • Product Experience Logo

    Product Experience

  • inSided Logo

    inSided New

 
PLATFORM OVERVIEW
  • Gainsight Platform

  • Integrations

  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library
  • Gainsight Blog
  • Events and Webinars
  • Gainsight Glossary
  • Push to Production New
  • Gainsight Essentials
Customer Resources
  • Customer Community
  • Training & Certifications
  • Product Support
  • API & Developer Docs
Industry Resources
  • CS Ops Central
  • Customer Success Job Board
  • Pulse Plus
  • Pulse Conference
By Role
  • Product Teams
  • Customer Success Teams
About Gainsight
  • Who We Are
  • Leadership
  • Newsroom
  • Partners
  • Careers

CS March Madness: Lessons from Getting to the Final Four That Can Be Applied To Customer Success

As spring approaches, anticipation builds for a special event—March Madness! The time of year where brackets are drawn, team placement or seeds picked, and 68 Division I basketball teams fight... read more →
  • February 16, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Customer Success 101, Uncategorized

8 Things Whitney Houston Taught Me About Category Creation

On February 4, 2021, my team reminded me of my 8th anniversary at Gainsight (Gainaversary!) Contrary to what some people might think, I was not an original Gainsight founder. I... read more →
  • February 16, 2021
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Executive Perspective, Uncategorized

5 Questions Wall Street Investors Should Ask SaaS CEOs

  When public market investors aren’t busy going long or short on GameStop, they are bidding up cloud stocks to all-time highs. There has never been a better time to... read more →
  • February 11, 2021
  • Nick Mehta
  • No Comments
  • Best Practices, Executive Perspective, Uncategorized

Uplevel Renewal and Expansion Strategies with New Revenue Optimization Capabilities

Janet Jackson once asked, "What have you done for me lately?" Well, from Gainsight's customer-centric perspective—a lot! We all know how essential it has become to protect and expand your... read more →
  • September 14, 2020
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Revenue Optimization, Uncategorized

Pulse CxO Summit 2020: From The Cape To Everywhere

Visual Executive Summary from Pulse CxO Summit 2020 The ocean breeze. Whale watching. A morning walk to the lighthouse. I consider myself lucky to be part of a thriving Silicon... read more →
  • August 10, 2020
  • Sloan Kendall
  • No Comments
  • Executive Perspective, Pulse, Uncategorized

Can You Solve These Pulse Emoji Puzzles?

Match the emoji clues with the right Pulse 2019 Track! If you can answer #5, you're an emoji MASTER. Want to learn more about Pulse 2019 tracks, sessions, and speakers?... read more →
  • April 3, 2019
  • Riana Upton
  • No Comments
  • Pulse, Uncategorized
Top 5 Takeaways From Dreamforce 2018

Top 5 Takeaways From Dreamforce 2018

Another Dreamforce has come and gone. Have you caught your breath yet? Are your ears still ringing from that Metallica show? When it comes to the world's biggest, wildest, busiest... read more →
  • September 28, 2018
  • Matthew Klassen
  • No Comments
  • Uncategorized

Is A Company the Ship of Theseus?

My first big company job back in 2002 taught me a lot. I learned all about the nuances of the (at the time) 5,000-person business I had joined. I learned... read more →
  • December 9, 2016
  • Nick Mehta
  • No Comments
  • Uncategorized

Nick Mehta’s Heisenberg Uncertainty Principle for Customer Success

We’ve brought together an all-star lineup of customer experience thought leaders to provide insights at Opentalk 2016. Among them is Nick Mehta, Gainsight’s energetic, football-loving CEO. Talkdesk Senior Manager of... read more →
  • April 27, 2016
  • Nick Mehta
  • No Comments
  • Uncategorized

Rejection and Humility

When you read the stories of the great entrepreneurs – Jobs, Musk, Edison, Ford and others, there is frequently a common theme. These people got a lot of no’s. Their... read more →
  • December 3, 2015
  • admin
  • No Comments
  • Uncategorized
  • 1
  • 2
  • 3
  • 4

« Previous Page — Next Page »

Recent Posts

  • What It Takes To Be a Great PM
  • How SaaS “growth at all costs” costs us all
  • Power ahead of the competition with product benchmarking
  • Getting to Know the “Real” User With Behavioral Analytics
  • The Path Beyond CSM

Categories

  • 2021 Keynote Sessions
  • Adoption & Onboarding
  • Advocacy & Cross-sell/Upsell
  • Aligning Sales and CS 2021
  • Best Practices
  • Churn & Renewal Management
  • COVID-19 Resources
  • Cross-Functional Alignment
  • CS Build vs Buy
  • CS Industry Trends & Analysis
  • CS NRR
  • CS Ops
  • CS Scale & Efficiency
  • CS Time to Value
  • Customer Segmentation
  • Customer Success
  • Customer Success 101
  • Customer Success at Scale
  • Customer Success at Scale 2021
  • Customer Success Best Practices
  • Customer Success Operations
  • Customer Success Operations 2021
  • Customer Success Strategy 2021
  • CX Center
  • Design
  • Education
  • Efficient Growth
  • End-to-End Value 2021
  • Engineering
  • Evaluating CS Technology
  • Executive Perspective
  • Gainsight Essentials
  • Gainsight Innovation Showcase
  • Gainsight on Gainsight
  • Gainster
  • GameChanger VIP
  • GameChangers
  • Guest Article
  • Health Scoring
  • Healthcare
  • Human-First Customer Success 2021
  • Integration
  • Keynote Sessions
  • Keynote Sessions
  • Level Up Your Customer Experience
  • Level Up Your Product Stack
  • Level Up Your Product Strategy
  • Level Up Your Team & Career
  • Mehtaphysical Musings
  • NPS & Customer Satisfaction
  • NRR
  • NRRTv
  • Other
  • Parody Videos 2021
  • Partner Innovation Theater
  • Partners
  • Product & Customer Success
  • Product Adoption
  • Product Adoption and Experience 2021
  • Product Analytics
  • Product Experience
  • Product Experience
  • Product Management
  • Product Roadmap
  • Product Roadmap
  • Product Updates
  • Product-led Growth
  • Product-Led Growth
  • Pulse
  • Pulse Everywhere 2020
  • Pulse Everywhere 2021
  • Pulse for Product
  • Pulse Product 2020
  • Pulse Unplugged 2021
  • Push to Production
  • PX
  • PX Engagement & Adoption
  • PX Multiproduct
  • PX Product Analytics
  • PX Product-Led Growth
  • Revenue Optimization
  • Security
  • Simplifying Customer Success 2021
  • The CS Operations Summit
  • The Data-Driven Product Leader
  • The Next Level CS Team
  • The Transformational CS Leader
  • Transforming Customer-Centricity 2021
  • Uncategorized
  • User Engagements
  • User Feedback
  • User Journey
  • User Onboarding
  • _Case Study
  • _Customer Cloud
  • _Customer Experience
  • _Customer Success
  • _Ebook
  • _Enablement Engine
  • _Essential Guide
  • _Glossary
  • _News and Press
  • _Partner Post
  • _Podcasts
  • _Product
  • _Product Release
  • _Revenue Optimization
  • _Top Posts
  • _Webinar

Subscribe to Customer Success Best Practices in Your Inbox

Thank you for subscribing to exclusive content from Gainsight!

Win in business while being human-first.

Schedule a Demo
  • Products
    • Customer Success
    • Product Experience
    • Insided
    Platform
    • Gainsight Platform
    • Integrations
    • Time to Value
  • Solutions
    • Healthcare
    • Education
    • Security
    • Customer Success Teams
    • Product Experience Teams
    • Product Adoption
    • Gainsight Essentials
    Industries and Teams
    • Scale and Efficiency
    • Retention
    • Expansion
    • Customer Success Teams
    • Product Teams
    • Customer Experience Teams
    • Revenue and Sales Teams
    • IT and Analytics Teams
    • Executives
  • Resources
    • Resource Library
    • Gainsight Blog
    • Events & Webinars
    • 2-Minute Demo Center
    • Valuation Calculator
    • Gainsight Community
    • Push to Production
    • Gainsight Essentials
    • Gainsight University
    • Documentation
    • For Developers
    • Horizon Experience
  • Gainsight
    • Who We Are
    • Leadership
    • Customers
    • Pricing
    • Partners
    • Impact
    • Press Releases
    • Careers

© 2022 Gainsight, The Customer Success Company. All rights reserved.  //   350 Bay Street, Suite 100, San Francisco, CA 94133  //  +1 (888) 623-8562

Terms and Privacy  //  Do not sell my personal information  //  Security