Discover why community platform migration is a strategy project, not a procurement decision.

Learn what ticket deflection is, how to measure it, and what a good rate looks like.

Learn the key differences in GRR vs. NRR, plus formulas, benchmarks, and what the gap reveals.

The community platform space has matured a lot in the past few years, and a number of teams running long-standing platforms like Khoros are taking the opportunity to re-evaluate. It’s a reasonable instinct: there are a ton of enterprise-grade alternatives to Khoros nowadays that offer use cases like onboarding, peer support, advocacy, and customer-led growth.

The platform that helped you launch your community might now be the thing holding you back. Most communities start on free platforms like Slack, Discord, LinkedIn Groups or WhatsApp. They’re quick to launch, familiar to users and don’t require a budget. For many teams, that’s exactly the right place to start. But as your community

Get an LMS implementation checklist with the full steps, timeline, and cost breakdown.

Explore tech touch customer success: the segmentation, playbook, and metrics that scale CS.

Learn what product adoption is and how to measure it. Drive renewals with CS.

Each year, we look for standout achievements in our community, and every year, you deliver. The 2026 GameChanger Award winners are teams that used Gainsight creatively to help their organizations better understand customers, identify risks, drive growth and demonstrate value. Here are the 2026 GameChangers. The Hyper Scaler: Anthropic The Retention Champion: CCC Intelligent Solutions

Pulse 2026 started today in Las Vegas, where we pulled back the vines to reveal an undiscovered treasure trove of retention. Post-sales professionals from around the globe gathered at the keynote stage to hear from Gainsight leaders and customers from world-class companies, including Okta, Zendesk, and IBM. Together, we charted a new path forward where