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PLATFORM OVERVIEW
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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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Fast Forward Outcomes Through The Essentials Accelerator

One of the big reasons that we started Gainsight Essentials was to keep customers focused on building the strongest possible foundation to drive growth in their business. The goal is... read more →
  • June 22, 2022
  • Scott Salkin
  • No Comments
  • Customer Success Best Practices, Gainsight Essentials

3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. It makes perfect sense too. Investment in customer success (CS) is causing a significant impact on... read more →
  • June 21, 2022
  • Gainsight Team
  • No Comments
  • CS Industry Trends & Analysis, Customer Success, Gainsight Essentials, NPS & Customer Satisfaction, Uncategorized

Achieving Alignment: Enabling Customer Success Centricity Within Your Organization

In Customer Success circles, we practice the belief that when a company has the customer at the center of all that it does, customer outcomes will be achieved. T his... read more →
  • June 8, 2022
  • Sabina Pons
  • No Comments
  • Gainsight Essentials

Two Big Reasons To Operationalize The Sales to Customer Success Handoff

According to Bill Thrash, SVP of Customer Success at Critical Start, customer success has grown from a niche practice to a culture driver in organizations. Critical to that culture, and... read more →
  • May 31, 2022
  • Gainsight Team
  • No Comments
  • Gainsight Essentials

Essential Considerations For Your First Customer Scorecard

We've all been there. You think everything is going great, the customer is always so kind and enthusiastic on the phone. But when it comes time to renew, they churn.... read more →
  • May 5, 2022
  • Gainsight Team
  • No Comments
  • Gainsight Essentials

NRR, CRO, VIP & What It All Means To Me: How As A CSM You Can Drive Revenue Expansion And Why It Matters

Congratulations, you just embarked on your next endeavor as a newly minted Customer Success Manager (CSM) at a B2B SaaS company… Now what? The company will provide onboarding sessions to... read more →
  • May 3, 2022
  • Sabina Pons
  • No Comments
  • Gainsight Essentials

The 4 Types of Data You Must Include in Your Customer 360 Health Tracking

One of the most powerful tools in a Customer Success (CS) leaders’ arsenal is a data-driven 360 view of a customer scorecard. To truly understand where a customer is on... read more →
  • April 19, 2022
  • Evan Williams
  • No Comments
  • Customer Success, Gainsight Essentials

4 Steps To Give Your Transformational Change A Chance

Company-wide change is very complex. Whether you have an existing and evolving Customer Success (CS) team or are building an organization for the first time, it’s likely that you have... read more →
  • April 12, 2022
  • Sabina Pons
  • No Comments
  • Gainsight Essentials

Why Early Maturity CS Teams Need A Less-Is-More Approach To Data

Data drives your customer success program. It adds up to highly effective scorecards. It enables correlations that help predict renewals and expansion opportunities. BUT, it can also create delays in... read more →
  • March 31, 2022
  • Gainsight Team
  • No Comments
  • Gainsight Essentials

Product Management & Customer Success: The New Hot Couple

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. They’re the new hot couple! Successful CS organizations should be... read more →
  • March 22, 2022
  • Evan Williams
  • No Comments
  • Gainsight Essentials
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