This article was originally published in Entrepreneur. Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from... read more →
There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. This pressure is true if you’re... read more →
The concept of being bionic can conjure up a lot of different visuals depending on your age. It might make you think of… The Terminator… Or Battle Droids… https://giphy.com/gifs/starwars-star-wars-the-phantom-menace-l3fZXTZdS6Ofi7U6A Or... read more →
For companies who are just getting started, or who are early in their customer success journey, a common challenge is alignment. Specifically, alignment becomes challenging in multiple ways, such as: ... read more →
Creating alignment in any organization is hard. For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need... read more →
Efficient scale is a must-have when it comes to creating durable growth in your Saas-modeled business. Customer success is fuel to create that efficiency, and can be the key driver... read more →
This post originally appeared in B2B News Network. The economic headwinds buffeting the U.S. are already reaping significant damage on SaaS companies around the world. From public stock prices to... read more →
The prioritization of durable growth over growth at all costs has become the focus of every SaaS modeled business. Customer success is the solution for those seeking to break through... read more →
There is a saying: “you only have one opportunity to make a first impression.” The same is true for your relationship with your customers. Of all of the moments of... read more →
One of the big reasons that we started Gainsight Essentials was to keep customers focused on building the strongest possible foundation to drive growth in their business. The goal is... read more →
