By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. While the economic challenges of the last couple months may... read more →
We’ve entered an era of customer success (CS) where company executives and investors have agreed now is the time to double down on CS efforts. In the last several months,... read more →
Customer success (CS) is a multifaceted discipline. It’s both art and science. It’s a balance of high-touch and digital-touch interactions. It’s about creating efficiency while also building deep relationships. At... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In a recent post, we covered how customer moments of truth act as a map... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In today's market, companies need to do more with less. For SaaS organizations, that means... read more →
This article was originally published in Entrepreneur. Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from... read more →
There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. This pressure is true if you’re... read more →
The concept of being bionic can conjure up a lot of different visuals depending on your age. It might make you think of… The Terminator… Or Battle Droids… https://giphy.com/gifs/starwars-star-wars-the-phantom-menace-l3fZXTZdS6Ofi7U6A Or... read more →
For companies who are just getting started, or who are early in their customer success journey, a common challenge is alignment. Specifically, alignment becomes challenging in multiple ways, such as: ... read more →
