Our CEO, Nick Mehta, recently sat down with Harry Stebbings, UK-based venture capitalist and podcaster to discuss all things mental health. In February 2021, Harry stepped away from his role... read more →
Co-authored by Jake Wirfel It’s no secret that happy customers drive better business outcomes. But how much better? Gainsight has long been a leader in understanding how critical Customer Success... read more →
One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. No one is an expert, and everyone... read more →
Imagine gathering Customer Success executives together and having them open up about pain points, processes, and the future of CS. Recently, I did, and inevitably, one topic and the incessant... read more →
By Nick Mehta - CEO, Gainsight [Special thanks to Ajay Agarwal at Bain Capital Ventures, Nakul Mandan from Audacious Ventures, Roger Lee from Battery Ventures, Jeff Lieberman from Insight Venture... read more →
As the cloud business model continues its relentless ascent to take over all software spending, companies are trying to figure out how to marry the SaaS playbook with all of... read more →
Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of... read more →
According to Wikipedia, a “false dichotomy” is: a type of informal, correlative-based fallacy in which a statement falsely claims or assumes an "either/or" situation, when in fact there is at... read more →
Late last year, just a few days removed from the Thanksgiving holiday here in the US, we shared some exciting news with our community. Gainsight had just secured a new... read more →
I’ve hosted get-togethers with Customer Success executives nearly every month for the past 8 years. In the “old days” (pre-COVID), these featured conversation over fine dining. We substituted the merlot... read more →
