This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily. Employee burnout is real and can be heightened by inefficient work processes. And since hiring and... read more →
This article was originally published in CIO. It’s said that every company is now, at least partly, a software company, which is undoubtedly changing the IT landscape. As a result,... read more →
Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO), chances... read more →
This article was originally published in Entrepreneur. Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from... read more →
This article was originally published in Fast Company. Interest rates are soaring. Currency pressure is mounting. A recession may be looming. These macroeconomic headwinds are hard enough to deal with... read more →
This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily. KPIs, or key performance indicators, measure how effectively a company is achieving key... read more →
This article was originally published in Forbes. In theory, customer success (CS) and product teams should be the best of friends, even BFFs. In practice, the two functions are often... read more →
This story originally appeared in DestinationCRM. The practice of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing defense to keep your existing... read more →
Just before Pulse, I shared my (slightly biased) opinion on why Pulse is the Best SaaS Event of the Year. And our time together at the Moscone Center proved that... read more →
This was originally published on FastCompany. My morning mental-health best practices include things to not check: My phone My email My stock portfolio If you’ve accidentally done the latter lately,... read more →
