Gainsight Software
  • Products
        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

          Learn More
        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

          Learn More
        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

          Learn More
        • CommunityDrive engagement with Q&A and discussion boards
        • Customer EducationDeliver and scale customer education and training programs.
        • Knowledge BaseHelp & user-generated content that enables self-service
        • Product FeedbackGather user ideas & share product updates
        • Groups and EventsFoster relationships with interest-based groups & events
        • Platform

        • Platform
        • Marketplace
        • See Value Faster
        • Gainsight Acquires Northpass
  • Pricing
  • Solutions
        • By Use Case

        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
        • ExpansionIdentify and align on expansion opportunities.
        • Product AdoptionProactively guide users to value.
        • By Team

        • Customer SuccessEmpower and enable your CSMs.
        • ProductCreate elegant product experiences.
        • Customer ExperienceIdentify trends across the customer journey.
        • Revenue and SalesDrive a high performing renewals process.
        • IT and AnalyticsConsolidate your Customer Data.
        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
  • Customers
  • Resources
    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
          • The Latest from Gainsight

          • Resources Library
          • Gainsight Blog
          • Upcoming Events and Webinars
          • On-Demand Webinars
          • Gainsight Glossary
          • Push to Production
          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

            Check it Out
    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
          • By Topic

          • CS Ops Central
          • Customer Success Teams
          • Product Teams
          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
          • Customer Resources

          • Customer Community
          • Trainings & Certifications
          • Product Support
          • API & Developer Docs
          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

            Check it Out
    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
          • Industry Resources

          • Customer Success Job Board
          • Pulse Plus
          • Pulse Conference
          • Pulse Library
          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
          • Essential Guides
          • Quarterly Business Reviews (QBRs)
          • Customer Success
          • Voice of the Customer
          • Customer Success Management
          • Customer Journey and Lifecycle
          • Professional Services Success
          • High Touch CS Management
          • Company-wide Customer Success
          •  
          • Recurring Revenue
          • Channel Partner Success
          • Reducing Churn
          • Budgeting for Customer Success
          • Product Analytics
          • Customer Experience
          • Product Management Metrics
  • Company
    • Who We Are
    • Leadership
    • Newsroom
    • Partners
    • Careers
  • Impact
  • Login
    • Login to Gainsight CSCustomer Success Software
    • Login to Gainsight PXProduct Experience Software
  • Schedule a Demo
Gainsight Software
Schedule a Demo
  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
      • Journey Orchestration
      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
    • Digital Hub
      • Digital Hub
      • Community
      • Customer Education
      • Knowledge Base
      • Product Feedback
      • Groups and Events
    • Platform
      • Gainsight Platform
      • Marketplace
      • See Value from Gainsight Faster
      • Gainsight Acquires Northpass
  • Pricing
  • Solutions
    • By Use Case
      • Digital Customer Success
      • Healthcare
      • Start and Scale Fast
      • Scale and Efficiency
      • Retention
      • Expansion
      • Product Adoption
    • By Team
      • Customer Success
      • Product
      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
      • Community Teams
  • Customers
  • Resources
    • The Latest from Gainsight
      • Resource Library
      • Gainsight Blog
      • Upcoming Events and Webinars
      • On-Demand Webinars
      • Glossary
      • Push to Production
      • Gainsight Essentials
    • By Topic
      • CS Ops Central
      • Customer Success Teams
      • Product Teams
    • Customer Resources
      • Customer Community
      • Training & Certifications
      • Product Support
      • API & Developer Docs
    • Industry Resources
      • CS Ops Central
      • Customer Success Job Board
      • Pulse Plus
      • Pulse Conference
      • Pulse Library
    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
      • Budgeting for Customer Success
      • Product Analytics
      • Customer Experience
      • Business Metrics
      • Choosing a Customer Success Solution
      • Product Management Metrics
  • Company
    • Who We Are
    • Leadership
    • Newsroom
    • Partners
    • Careers
  • Impact
  • Login
    • Login to Gainsight CS
    • Login to Gainsight PX

How Glean Leverages Gainsight Essentials and Generative AI to Drive Customer Success

In a recent episode of Mehtaphysical Musings, Gainsight CEO Nick Mehta spoke with Lauren Kenndey, Head of Customer Success (CS) at Glean. Kennedy is a CS OG, and she’s passionate... read more →
  • September 12, 2023
  • Abigail Spear
  • No Comments
  • Executive Perspective, Gainsight Essentials

Creating a Resilient Environment on Your CS Team

In the most recent episode of Mehtaphysical Musings, I sat down with Nikki Bishop, Customer Success (CS) Leader, to discuss everything from getting started with Digital Customer Success to being... read more →
  • August 22, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective

The Impact of Generative AI on Customer Success Software

Generative AI is an unstoppable force, rapidly transforming the world around us as we know it. If you’re still reeling from its ability to process unstructured data, like text, did... read more →
  • August 4, 2023
  • Abigail Spear
  • No Comments
  • Digital Strategy, Scale, and Efficiency, Executive Perspective, Product Insights

Gainsight Acquires Northpass: Five Reasons Customer Success Starts with Customer Education

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. For the boring version of this news, click here.... read more →
  • July 11, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective, Gainsight on Gainsight

Two Powerhouses, One Vision: How Northpass and Gainsight Will Shape the Future of Digital Customer Education

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining... read more →
  • July 11, 2023
  • Gainsight
  • No Comments
  • Executive Perspective, Gainsight on Gainsight

What Taylor Swift and My Teenage Daughter Taught Me About the Future

If you know anything about me or my leadership style, one thing is for certain: my strategies for being a CEO and a dad have some overlap. For both, I... read more →
  • June 8, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective

The Upcoming Customer Success Revolution: Generative AI

By Nick Mehta, CEO, Gainsight What does ANYONE want to talk about in business right now besides generative AI? Maybe the Met Gala outfits? It's the number-one unprompted topic in... read more →
  • May 10, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective

My Top 10 Mistakes in 10 Years: Gainsight CEO Nick Mehta

This article was originally published on SaaStr  “I never make the same mistake twice. I make it 5 or 6 times, just to be sure.” - Random quote I found... read more →
  • April 12, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective

Why CFOs Should Embrace Human-First Leadership

This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. Once, finance leaders had a simple mandate: Keep the books up to date, make sure the... read more →
  • March 8, 2023
  • Alka Tandan
  • No Comments
  • Digital Strategy, Scale, and Efficiency, Executive Perspective

Four Ways to Turn Your KPIs Into Strategic Assets

This article was written by Alka Tandan, CFO, Gainsight, and originally published in CFO. In the digital economy, businesses are finding new paths to success. That means the metrics used... read more →
  • February 23, 2023
  • Alka Tandan
  • No Comments
  • Customer Retention and Expansion, Executive Perspective
  • 1
  • 2
  • 3
  • ...
  • 12

Next Page »

Recent Posts

  • 10 Things We Learned at Pulse Encore NYC
  • Heath Scoring in the Modern Age
  • How to Scale Customer Success with Digital Customer Education
  • Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms
  • How Digital Customer Education Can Win You More Business

Categories

  • Career Tools
  • Community
  • COVID-19 Resources
  • CS Ops
  • Customer Journey
  • Customer Retention and Expansion
  • Customer Speak
  • Digital Strategy, Scale, and Efficiency
  • Executive Perspective
  • Gainsight Essentials
  • Gainsight on Gainsight
  • Other
  • Product & Customer Success
  • Product Adoption
  • Product Analytics
  • Product Experience
  • Product Experience and Adoption
  • Product Insights
  • Product Roadmap
  • Product-Led Growth
  • Pulse Conference
  • Push to Production
  • Uncategorized
  • User Engagements
  • User Feedback
  • User Journey
  • User Onboarding
  • _Case Study
  • _Customer Success
  • _Ebook
  • _Enablement Engine
  • _Essential Guide
  • _Glossary
  • _News and Press

Win in business while being human-first.

Schedule a Demo
  • Products
    • Customer Success
    • Product Experience
    • Digital Hub
    Platform
    • Gainsight Platform
    • Marketplace
    • Time to Value
  • Solutions
    • Healthcare
    • Education
    • Security
    • Customer Success Teams
    • Product Experience Teams
    • Product Adoption
    • Gainsight Essentials
    Industries and Teams
    • Scale and Efficiency
    • Retention
    • Expansion
    • Customer Success Teams
    • Product Teams
    • Customer Experience Teams
    • Revenue and Sales Teams
    • IT and Analytics Teams
    • Executives
  • Resources
    • Resource Library
    • Gainsight Blog
    • Events & Webinars
    • 2-Minute Demo Center
    • Valuation Calculator
    • Gainsight Community
    • Push to Production
    • Gainsight Essentials
    • Gainsight University
    • Documentation
    • For Developers
    • Horizon Experience
  • Gainsight
    • Who We Are
    • Leadership
    • Customers
    • Pricing
    • Partners
    • Impact
    • Press Releases
    • Careers

© 2023 Gainsight, The Customer Success Company. All rights reserved.  //   350 Bay Street, Suite 100, San Francisco, CA 94133  //  +1 (888) 623-8562

Terms and Privacy  //  Do not sell my personal information  //  Security