I recently had a fun/not-fun experience with one of the big event ticketing companies. Love them or hate them (hi, Taylor Swift), you kind of have to use this sort... read more →
Boards are evolving—and thank goodness for that! The pace of business has accelerated and industries are transforming. Boards are realizing they must change as well and will only be successful... read more →
Your product is your business, but is it getting the attention it deserves during your board meetings? It's time to make Product part of the conversation. The secret? Structuring your... read more →
I love playing professional matchmaker. It's my favorite part of business. I'm sure if I were born 100 years ago in my family's native home of Gujarat, India, I would... read more →
This is a blog about how to create a strategy for dealing with sponsor change. But because it's me, I want to first talk a bit about quantum mechanics and... read more →
It’s the end of the quarter and your client has been having a ton of success with your product. Your Point of Contact (PoC) is eager to share the ROI... read more →
Figuring out how to fund Customer Success is something that even highly sophisticated and mature organizations can struggle with. If you lack a clear model for how to budget and... read more →
As CEOs, our job is to maximize the upside while protecting the downside. Depending on the phase of our business, the mix between fear and greed can ebb and flow.... read more →
“If you can’t measure it, you can’t manage it.” -Peter Drucker “It’s all about the Benjamins, baby.” -Puff Daddy Whether you take your leadership lessons from Drucker or Diddy, you... read more →
“Ownership” is one of the most overused terms in modern work; it shows up in the business buzzword dictionary right next to “synergy” and “taking things offline.” In a typical... read more →