Anyone who knows me knows that I’m an annoyingly-positive optimist. But like every CEO, I’m also constantly paranoid. So two narratives are constantly battling away in my brain right now:... read more →
This article was originally published on Inc. It's a challenging time in the world—and in the world of SaaS. Right now, 2022, the Bessemer Venture Partners (BVP) Nasdaq Emerging Cloud... read more →
This post originally appeared on Entrepreneur. It's no secret that content is king. And from the wild, non-stop proliferation of streaming services, it looks like that's not destined to change anytime... read more →
This post originally appeared in Chief Executive. In case you missed the news—or haven’t visited a grocery store in a long time—prices are going up. Whether you’re looking for a... read more →
Company Experienced Strong Growth Across All Product Lines SAN FRANCISCO, Calif. — November 30, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking third quarter that... read more →
I know what you’re thinking. What do Ted Lasso and my mom have to do with leadership? Or worse, you might be asking, “Who is Ted Lasso?” Spoiler Alert! If... read more →
A few weeks ago, I attended our exclusive, invite-only Pulse CxO Summit at the beautiful Hotel Californian in Santa Barbara, CA. The event was limited to fifty C-level leaders in... read more →
SAN FRANCISCO, CA—October 12, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking second quarter that ended in July 2021. The company’s second quarter financial results... read more →
When I reflect on what excites me the most about the evolution of customer success over the past year or so, it’s most certainly the increased appreciation around customer success... read more →
Can you recall a professor who had a lasting impact on your life? There was something about their demeanor, their motivating message, maybe a trace of humor and genuine inspiration... read more →
