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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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Why CFOs Should Embrace Human-First Leadership

This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. Once, finance leaders had a simple mandate: Keep the books up to date, make sure the... read more →
  • March 8, 2023
  • Gainsight Team
  • No Comments
  • Durable Growth, Executive Perspective

Four Ways to Turn Your KPIs Into Strategic Assets

This article was written by Alka Tandan, CFO, Gainsight, and originally published in CFO. In the digital economy, businesses are finding new paths to success. That means the metrics used... read more →
  • February 23, 2023
  • Gainsight Team
  • No Comments
  • Executive Perspective, NRR

Why Customer Success Should (and Shouldn’t) Own Account Management

We’re officially two months into the new year, which means it’s time for a common annual tradition in tech: Reorgs. Though to be fair, reorgs seem constant these days. Yet... read more →
  • February 7, 2023
  • Nick Mehta
  • No Comments
  • Customer Success Operations, Executive Perspective, Mehtaphysical Musings

The Ultimate Chief Customer Officer (CCO) Job Description

The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice... read more →
  • January 25, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective, Mehtaphysical Musings

Need to Do More With Less? Try Digital Customer Success

In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety... read more →
  • January 17, 2023
  • Gainsight Team
  • No Comments
  • CS Durable Growth - Go on Offense, Customer Success, Digital Customer Success, Durable Growth, Efficient Growth, Executive Perspective

Five Takeaways From SaaS CEOs on 2023 Priorities

Given the uncertainty in the world right now, it’s hard to predict what will happen this January—let alone all of 2023. Besides the Taylor Swift Eras concert being epic, of... read more →
  • January 12, 2023
  • Nick Mehta
  • No Comments
  • Customer Success, Durable Growth, Executive Perspective, NRR

10 Customer Success Predictions for 2023

"The best way to predict the future is to invent it.” - Alan Kay “It's tough to make predictions, especially about the future.” - Yogi Berra Given the uncertainty right... read more →
  • December 21, 2022
  • Nick Mehta
  • No Comments
  • CS Ops, Customer Success, Digital Customer Success, Durable Growth, Executive Perspective

Use Customer Health Data to Grow and Forecast NRR

This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will... read more →
  • December 16, 2022
  • Kellie Capote
  • No Comments
  • Best Practices, CS Ops, Customer Success, Digital Customer Success, Executive Perspective

More CFOs Are Ditching Back-to-Back Video Meetings to Curb Employee Burnout

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily.  Employee burnout is real and can be heightened by inefficient work processes. And since hiring... read more →
  • December 7, 2022
  • Gainsight Team
  • No Comments
  • Best Practices, Executive Perspective, Gainsight on Gainsight

Are Product Managers Chief Executives of Their Product? It Depends

This article was originally published in CIO.  It’s said that every company is now, at least partly, a software company, which is undoubtedly changing the IT landscape. As a result,... read more →
  • December 2, 2022
  • Karl Rumelhart
  • No Comments
  • Executive Perspective, Product Management, Product-led Growth, Product-Led Growth, Push to Production, PX
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