Right before our holiday break, I sat down with internationally acclaimed Speaker and Product Discovery Coach at Product Talk, Teresa Torres. As a Product Discovery Coach, Teresa helps teams gain... read more →
We’re officially two months into the new year, which means it’s time for a common annual tradition in tech: Reorgs. Though to be fair, reorgs seem constant these days. Yet... read more →
The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice... read more →
In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety... read more →
Given the uncertainty in the world right now, it’s hard to predict what will happen this January—let alone all of 2023. Besides the Taylor Swift Eras concert being epic, of... read more →
"The best way to predict the future is to invent it.” - Alan Kay “It's tough to make predictions, especially about the future.” - Yogi Berra Given the uncertainty right... read more →
This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will... read more →
This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily. Employee burnout is real and can be heightened by inefficient work processes. And since hiring... read more →
This article was originally published in CIO. It’s said that every company is now, at least partly, a software company, which is undoubtedly changing the IT landscape. As a result,... read more →
Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO), chances... read more →
