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          Drive retention and expansion with the industry’s leading Customer Success platform.

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          Improve user adoption with in-app engagements and meaningful product analytics.

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          Give your customers a single hub for anytime, anywhere, self-service.

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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
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        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
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            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
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Continuous Discovery Is the Way Forward for Product Teams

Right before our holiday break, I sat down with internationally acclaimed Speaker and Product Discovery Coach at Product Talk, Teresa Torres. As a Product Discovery Coach, Teresa helps teams gain... read more →
  • February 15, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective

Why Customer Success Should (and Shouldn’t) Own Account Management

We’re officially two months into the new year, which means it’s time for a common annual tradition in tech: Reorgs. Though to be fair, reorgs seem constant these days. Yet... read more →
  • February 7, 2023
  • Nick Mehta
  • No Comments
  • CS Ops, Executive Perspective

The Ultimate Chief Customer Officer (CCO) Job Description

The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice... read more →
  • January 25, 2023
  • Nick Mehta
  • No Comments
  • Executive Perspective

Need to Do More With Less? Try Digital Customer Success

In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety... read more →
  • January 17, 2023
  • Gainsight
  • No Comments
  • Customer Journey, Digital Strategy, Scale, and Efficiency, Executive Perspective

Five Takeaways From SaaS CEOs on 2023 Priorities

Given the uncertainty in the world right now, it’s hard to predict what will happen this January—let alone all of 2023. Besides the Taylor Swift Eras concert being epic, of... read more →
  • January 12, 2023
  • Nick Mehta
  • No Comments
  • Customer Journey, Customer Retention and Expansion, Digital Strategy, Scale, and Efficiency, Executive Perspective

10 Customer Success Predictions for 2023

"The best way to predict the future is to invent it.” - Alan Kay “It's tough to make predictions, especially about the future.” - Yogi Berra Given the uncertainty right... read more →
  • December 21, 2022
  • Nick Mehta
  • No Comments
  • CS Ops, Customer Journey, Digital Strategy, Scale, and Efficiency, Executive Perspective

Use Customer Health Data to Grow and Forecast NRR

This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will... read more →
  • December 16, 2022
  • Kellie Capote
  • No Comments
  • Career Tools, CS Ops, Customer Journey, Digital Strategy, Scale, and Efficiency, Executive Perspective

More CFOs Are Ditching Back-to-Back Video Meetings to Curb Employee Burnout

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily.  Employee burnout is real and can be heightened by inefficient work processes. And since hiring... read more →
  • December 7, 2022
  • Gainsight
  • No Comments
  • Career Tools, Executive Perspective, Gainsight on Gainsight

Are Product Managers Chief Executives of Their Product? It Depends

This article was originally published in CIO.  It’s said that every company is now, at least partly, a software company, which is undoubtedly changing the IT landscape. As a result,... read more →
  • December 2, 2022
  • Karl Rumelhart
  • No Comments
  • Executive Perspective, Product Experience and Adoption, Product-Led Growth, Push to Production

The Ultimate Guide to Becoming a Customer Success Leader

Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO), chances... read more →
  • December 1, 2022
  • Gainsight
  • No Comments
  • Customer Journey, Executive Perspective
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