This article was originally posted in Forbes. The subscription software business is changing fast, and SaaS businesses that don’t keep pace could go the way of the dinosaurs. Sound overly...
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This article originally appeared in Forbes. Until recently, digital-led customer success was generally regarded as a younger, less attractive sibling of human-led customer success (CS). Often, digital CS was adopted...
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This post originally appeared in B2B News Network. The economic headwinds buffeting the U.S. are already reaping significant damage on SaaS companies around the world. From public stock prices to...
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A lot’s changed since my last interview with McKinsey on Net Retention and Customer Success. One thing that hasn’t: they remain an incredible source of wisdom, especially when SaaS is...
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This post originally appeared in Saas Industry. It’s been a rough year for SaaS brands: in the past five months, publicly traded cloud companies have slumped by $1.1 trillion, shedding 40%...
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The paranoid CEO in me has been feeling better since last week’s survey results on what investors thought of the SaaS valuation collapse. Still, I wanted a more complete picture...
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As companies consider the chaos in the market and plan their strategies for the second half of the year, Product-led growth (PLG) is (or should be!) top of mind for...
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Anyone who knows me knows that I’m an annoyingly-positive optimist. But like every CEO, I’m also constantly paranoid. So two narratives are constantly battling away in my brain right now:...
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This article was originally published on Inc. It's a challenging time in the world—and in the world of SaaS. Right now, 2022, the Bessemer Venture Partners (BVP) Nasdaq Emerging Cloud...
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This post originally appeared on Entrepreneur. It's no secret that content is king. And from the wild, non-stop proliferation of streaming services, it looks like that's not destined to change anytime...
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