Generative AI is an unstoppable force, rapidly transforming the world around us as we know it. If you’re still reeling from its ability to process unstructured data, like text, did... read more →
This article was originally written by Barb Mosher Zinck and published on Diginomica. Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of... read more →
As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. According to Gainsight’s The Evolution of Customer Success Report, 98% of companies... read more →
Many organizations face the challenge of a fragmented customer journey—especially because their tech stack, with many disparate customer-facing tools and resources, is disjointed and disconnected. Fragmented technologies pose a major... read more →
Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and Community by storm: Digital Customer... read more →
When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual... read more →
There’s an old adage that says “you have to walk before you can run.” And while every journey is different, it’s always nice to have a helping hand as you... read more →
New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. Pulse, Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals. But, it’s... read more →
Artificial intelligence (AI) seems to be everywhere these days. From Siri and Alexa to TikTok’s For You page, AI is having a huge impact on how people interact with technology.... read more →
Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind... read more →
