If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all... read more →
We had a big board meeting this quarter where we not only covered the past quarter’s "state of the union" and metrics, but also plans for the next year. In... read more →
Presenting at a board meeting is one of the most high-pressure tasks facing any leader. But for leaders in Sales or Engineering, there are decades of precedents set for what... read more →
As a member of our Customer Success Operations team, our Client Outcomes Managers (COMs) are my #1 customer and it’s important to me to drive consistent outcomes for them (the... read more →
Every week, I remind myself that a customer is not a company—they’re individuals. We tend to view customers as teams and organizations, personas and segments, but a customer’s actions come... read more →
So your free trial period is up… what happens next? Earlier this quarter we introduced the option to evaluate our Gainsight PX offering by starting a 15-day free trial. A... read more →
Chances are you’ve heard the saying, “‘Everyone wants change, just not for them.” If we’re being honest, we can all agree that the one constant in life is change—yet managing... read more →
Companies are constantly releasing new products and features. But making end users aware of these new options is a big challenge for marketing, sales, and customer success teams. For those of... read more →
Our mission is to prove that you can win in business while being human first. So we want to put the spotlight on some of those humans helping Gainsight win... read more →
A common question we hear from customers and prospects all of the time is, "How does your Support team use Gainsight? At Gainsight, Allison Pickens, our Chief Customer Officer, owns... read more →