Gainsight Software
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        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
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          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

            Check it Out
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
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          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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Gainsight Software
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    • Customer Success
      • Customer Success
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      • In-App Feedback
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Gainsight Essentials: A Year in Review

By Tim Van Lew, Director of Customer Success Strategy, Gainsight  Yes, it’s uncommon to see a year-in-review article in spring. While the economic challenges of the last couple months may... read more →
  • March 20, 2023
  • Gainsight
  • No Comments
  • Digital Strategy, Scale, and Efficiency, Gainsight Essentials, Gainsight on Gainsight

Hit the Ground Running With Gainsight Marketplace

There’s an old adage that says “you have to walk before you can run.” And while every journey is different, it’s always nice to have a helping hand as you... read more →
  • January 19, 2023
  • Ryan Balke
  • No Comments
  • Gainsight Essentials, Gainsight on Gainsight, Product Insights

Five Ways to Evolve With Gainsight in 2023

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve.  At our last Evolve event, we discussed how to leverage digital customer success strategies... read more →
  • January 18, 2023
  • Gainsight
  • No Comments
  • Gainsight on Gainsight, Other

Gainsight Earns Top Spot on Glassdoor’s Best Place to Work List for 2023

At Gainsight, it’s our mission to be living proof that you can win at business while being Human-First. And we have some exciting news.  Gainsight is the winner of the... read more →
  • January 11, 2023
  • Gainsight
  • No Comments
  • Gainsight on Gainsight

Gainsight Achieves ISO 27001 Certification

Big announcement! An excellent way to begin the new year, we're ecstatic to announce that Gainsight has received its ISO 27001:2013 certificate. This significant accomplishment marks yet another pivotal turning... read more →
  • January 9, 2023
  • Gainsight
  • No Comments
  • Gainsight on Gainsight

More CFOs Are Ditching Back-to-Back Video Meetings to Curb Employee Burnout

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily.  Employee burnout is real and can be heightened by inefficient work processes. And since hiring... read more →
  • December 7, 2022
  • Gainsight
  • No Comments
  • Career Tools, Executive Perspective, Gainsight on Gainsight

Two ways to take your Customer Success Management game to the next level

According to Gainsight research, companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business.  Through renewals and expansion, CS... read more →
  • October 7, 2022
  • Gainsight
  • No Comments
  • CS Ops, Customer Journey, Gainsight on Gainsight

Bridging the Gap Between Customer Expectations and Customer Experience

For three weeks each summer dozens of elite cyclists team up to ride long distances through hot temperatures and high altitudes. The grueling 21 stages of the Tour de France... read more →
  • August 2, 2022
  • Andrew McWeeney
  • No Comments
  • Digital Strategy, Scale, and Efficiency, Gainsight on Gainsight

The Power of Visibility

This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. Growing up in a small town about 30 miles West of Chicago,... read more →
  • June 30, 2022
  • Shannon Sawyer
  • No Comments
  • Gainsight on Gainsight

Queer Community Takes Many Forms

This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. While working at Disney World, I found community with other queer 18–23-year... read more →
  • June 24, 2022
  • Jake Townsend
  • No Comments
  • Gainsight on Gainsight
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Recent Posts

  • Top 10 Takeaways From Pulse 2023
  • Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success
  • Drumroll, Please … Announcing Our 2023 GameChanger Awardees 
  • Gainsight Announces Digital Hub, Generative AI Capabilities, and a New Digital CS Package at Pulse 2023
  • At Pulse 2023, Gainsight Doubles Down on Digital Customer Success and Generative AI

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