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PLATFORM OVERVIEW
  • Gainsight Platform

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  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
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By Role
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About Gainsight
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I’m Biased But…10 Special Things About Working at Gainsight

Every company claims, “you’ll never work somewhere like here” and, “we have the best company Values.” And I’m sure they are all (mostly) true. But there’s something really special about... read more →
  • April 27, 2022
  • Nick Mehta
  • No Comments
  • Gainsight on Gainsight

Unlock New Pipeline, Gather Insights and Remove Blind Spots with Gainsight’s Newest Features

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind... read more →
  • March 8, 2022
  • Mckenna Bailey
  • No Comments
  • Gainsight on Gainsight, Product Updates

It’s A Wonderful Life (Despite What Twitter Tells You)

[Caveat emptor: I write this to share gratitude, but I also recognize that I am very fortunate in so many ways; many people are struggling.] Like many people, I am... read more →
  • December 22, 2021
  • Nick Mehta
  • No Comments
  • Gainsight on Gainsight

What My Mom And Ted Lasso Taught Me About Leadership

I know what you’re thinking. What do Ted Lasso and my mom have to do with leadership? Or worse, you might be asking, “Who is Ted Lasso?” Spoiler Alert! If... read more →
  • November 12, 2021
  • Nick Mehta
  • No Comments
  • Executive Perspective, Gainsight on Gainsight

8 Dashboards Top-Performing Customer Success Teams Can’t Live Without

During my 5 years at Gainsight, from SDR to Solutions Consultant, a question that would come up regularly from prospects was, “All of this is great, the health scores, CTAs,... read more →
  • April 16, 2021
  • Nicholas Walker
  • No Comments
  • Best Practices, Gainsight on Gainsight

How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics

One of the most exciting parts of working in Gainsight's Customer Success Operations team is getting a sneak peek at new features and functions as our product team rapidly innovates.... read more →
  • April 8, 2021
  • Kendra McClanahan
  • No Comments
  • Best Practices, Gainsight on Gainsight

10 Ways We Crushed Our Virtual Kickoff

We just finished our first completely-virtual company kickoff at Gainsight—Outcomes 2021. We think many were naturally dreading the idea of 2 days of video meetings, but it turns out the... read more →
  • March 16, 2021
  • Mackenzie Bader
  • No Comments
  • Best Practices, Gainsight on Gainsight

How Gainsight Uses An Outcomes Based Framework to Drive NDR

Well, we made it to 2021, everyone!  Before you start patting yourself on the back, take a look at your company’s customer base. You will probably notice a fairly consistent... read more →
  • February 23, 2021
  • Chris Bohle
  • No Comments
  • Customer Success at Scale, Gainsight on Gainsight

5 Things I Do to Stay On Top of Our 700+ Clients As CEO

I'll admit it. I'm kind of obsessed. In my brain, I'm always thinking about our clients. How are they doing? Are we delivering on our promise to them? Has their... read more →
  • August 20, 2020
  • Nick Mehta
  • No Comments
  • Executive Perspective, Gainsight on Gainsight

Seven Important Questions Every Product Manager Should Ask

As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want to get a sense of... read more →
  • June 15, 2020
  • Rajyalakshmi Vele
  • No Comments
  • Best Practices, Gainsight on Gainsight, Product Experience
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Recent Posts

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  • 5 Ways Product-Led Growth Will Help You Generate Expansion Revenue

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