As a member of our Customer Success Operations team, our Client Outcomes Managers (COMs) are my #1 customer and it’s important to me to drive consistent outcomes for them (the... read more →
Every week, I remind myself that a customer is not a company—they’re individuals. We tend to view customers as teams and organizations, personas and segments, but a customer’s actions come... read more →
So your free trial period is up… what happens next? Earlier this quarter we introduced the option to evaluate our Gainsight PX offering by starting a 15-day free trial. A... read more →
Chances are you’ve heard the saying, “‘Everyone wants change, just not for them.” If we’re being honest, we can all agree that the one constant in life is change—yet managing... read more →
Companies are constantly releasing new products and features. But making end users aware of these new options is a big challenge for marketing, sales, and customer success teams. For those of... read more →
Our mission is to prove that you can win in business while being human first. So we want to put the spotlight on some of those humans helping Gainsight win... read more →
A common question we hear from customers and prospects all of the time is, "How does your Support team use Gainsight? At Gainsight, Allison Pickens, our Chief Customer Officer, owns... read more →
CSMs are busy people. They’re multi-tasking between emails, meetings, and all the things to keep their customers happy. Gainsight is the one-stop shop for all of these customer success activities.... read more →
By Shirley Amsterdam, Business Operations Manager, and Noha Khan, Business Operations Analyst at Gainsight At Gainsight, we've divided our customer base into four segments based on key attributes. You can... read more →
Will Robins is on the Business Operations team at Gainsight and leads Customer Marketing. Noha Khan is on the Business Operations team at Gainsight. A crucial part of the sales... read more →