As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want to get a sense of... read more →
Two weeks ago, we launched the Horizon Experience, Gainsight’s simple, intuitive, and beautiful new product experience. In previous posts, we shared our design values and our approach to implementing the... read more →
We are extremely excited to have announced the Gainsight Horizon Experience at Pulse Everywhere. Our goal is to deliver a product experience that is simple, intuitive, and beautiful, without sacrificing... read more →
Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really... read more →
From the beginning, we’ve said that Customer Success is not just a department - it’s a company-wide priority. Over the years, we’ve discussed how CS needs to be intimately-connected to... read more →
Unless you are in one of a few select industries — video conferencing, distance learning, security or certain healthcare companies etc. — COVID-19 is likely to put a big dent... read more →
If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all... read more →
We had a big board meeting this quarter where we not only covered the past quarter’s "state of the union" and metrics, but also plans for the next year. In... read more →
Presenting at a board meeting is one of the most high-pressure tasks facing any leader. But for leaders in Sales or Engineering, there are decades of precedents set for what... read more →
As a member of our Customer Success Operations team, our Client Outcomes Managers (COMs) are my #1 customer and it’s important to me to drive consistent outcomes for them (the... read more →