During my 5 years at Gainsight, from SDR to Solutions Consultant, a question that would come up regularly from prospects was, “All of this is great, the health scores, CTAs,... read more →
One of the most exciting parts of working in Gainsight's Customer Success Operations team is getting a sneak peek at new features and functions as our product team rapidly innovates.... read more →
We just finished our first completely-virtual company kickoff at Gainsight—Outcomes 2021. We think many were naturally dreading the idea of 2 days of video meetings, but it turns out the... read more →
Well, we made it to 2021, everyone! Before you start patting yourself on the back, take a look at your company’s customer base. You will probably notice a fairly consistent... read more →
I'll admit it. I'm kind of obsessed. In my brain, I'm always thinking about our clients. How are they doing? Are we delivering on our promise to them? Has their... read more →
As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want to get a sense of... read more →
Two weeks ago, we launched the Horizon Experience, Gainsight’s simple, intuitive, and beautiful new product experience. In previous posts, we shared our design values and our approach to implementing the... read more →
We are extremely excited to have announced the Gainsight Horizon Experience at Pulse Everywhere. Our goal is to deliver a product experience that is simple, intuitive, and beautiful, without sacrificing... read more →
Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really... read more →
From the beginning, we’ve said that Customer Success is not just a department - it’s a company-wide priority. Over the years, we’ve discussed how CS needs to be intimately-connected to... read more →
