Gainsight is fortunate to help bolster the performance of many EdTech companies. When tasked with finding even more ways for Gainsight to serve companies better in this unique industry, I... read more →
“Reopening.” That word brings up so many feelings for people right now: excitement, hope, fear, doubt. Are we bouncing back in a “V shape?” Or is our opening going to... read more →
This post was co-authored by Meenal Shukla and Harshita Banka. Customer Success is more important than ever during this crisis. As new sales slow down due to uncertainties in budgets... read more →
March 2020. Feels like decades ago, huh? We were learning to work from home, optimizing our Zoom backgrounds, and buckling in for “a few weeks” of quarantine. Little did we... read more →
This post was co-authored by Ashvin Vaidyanathan. There are typically 3 phases of the business cycle: Do more Do less Do more with less The last few months have probably... read more →
While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing... read more →
Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really... read more →
via GIPHY As I've written about, progress normally comes at us gradually, but COVID-19 has changed that and rapidly accelerated our progress toward the future. Virtual work, on-demand delivery, and... read more →
From the beginning, we’ve said that Customer Success is not just a department - it’s a company-wide priority. Over the years, we’ve discussed how CS needs to be intimately-connected to... read more →
In the SaaS industry, it’s always been our job to provide flexibility and accessibility through our products. Remote work isn’t new. The products we create have fueled telecommuting ever since... read more →
