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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Philanthropy

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Retention Revolutionaries: Vonage’s GameChanging Approach to Mitigating Risk

When you’re in customer success, predicting the future is part of the job description. It’s up to you to know which customers are at risk and proactively mitigate the situation.... read more →
  • October 27, 2020
  • Marissa Bonfiglio

The CX Factor: How the UKG GameChangers Streamline Experience (and you can too!)

Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound familiar? Join us as we... read more →
  • October 6, 2020
  • Marissa Bonfiglio

Customer Love Book Club: Mastering Product Experience in SaaS

Join the creator of Gainsight PX, Mickey Alon, as he discusses why product-led growth strategy is rapidly being adopted in SaaS.
  • September 23, 2020
  • Kate Meacham

The Expansion Experts: How the GameChangers at Mitek Fuel Customer Growth

For many companies, expansion is a constant challenge -- and a huge, untapped opportunity. Creating the strategy and aligning the technology is key. In this webinar, Mike Sasaki, VP of... read more →
  • September 8, 2020
  • Marissa Bonfiglio

3 EdTech Trends to Consider When Creating Next Years Business Strategy

Gainsight is fortunate to help bolster the performance of many EdTech companies. When tasked with finding even more ways for Gainsight to serve companies better in this unique industry, I... read more →
  • August 31, 2020
  • Rebecca Vinsonhaler
  • No Comments
  • COVID-19 Resources, Education

Customer Love Book Club: The Expansion Sale

Join Tim Riesterer, Chief Strategy Officer at Corporate Vision for a discussion on the four must-win conversations to keep and grow your customers.
  • August 26, 2020
  • Kate Meacham

Customer Love Book Club: The Customer Success Economy

Watch Gainsight’s CEO, Nick Mehta, and former COO of Gainsight, Allison Pickens for an open AMA on their new book" The Customer Success Economy." It addresses the pains of transforming... read more →
  • August 12, 2020
  • Marissa Bonfiglio

The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift

High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do you ensure your customers are... read more →
  • August 6, 2020
  • Marissa Bonfiglio

Customer Love Book Club: The Customer Success Handbook

Join Gainsight’s CCO Ashvin Vaidyanathan and Gainsight’s Chief Strategist Ruben Rabago to get the rundown on what’s being called the definitive customer success manager how-to guide for the CSM professional.... read more →
  • July 29, 2020
  • Marissa Bonfiglio

Customer Visionaries: How ADP’s GameChangers Get a Complete Picture

Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building a 360 view of customer... read more →
  • July 21, 2020
  • Spencer McKinney
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Next Page »

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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