High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do you ensure your customers are... read more →
Join Gainsight’s CCO Ashvin Vaidyanathan and Gainsight’s Chief Strategist Ruben Rabago to get the rundown on what’s being called the definitive customer success manager how-to guide for the CSM professional.... read more →
Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building a 360 view of customer... read more →
Sales and Customer Success teams spend a lot of time responding to customer requests and often-times unreasonable expectations to create memorable experiences for their customers. What if the time spent... read more →
Training your customers on how to use your product is a continuous process, and it’s particularly daunting to do it at scale. But anyone who has ever designed a training... read more →
Covid has brought about some interesting, uncertain times for business and CS teams. Download this guide to: reduce churn Increase retention Enable teams for the future
“Reopening.” That word brings up so many feelings for people right now: excitement, hope, fear, doubt. Are we bouncing back in a “V shape?” Or is our opening going to... read more →
Join Ciara Peter, VP Product Design at Gainsight on Thursday, August 13th as she walks you through Gainsight's simple, beautiful, and intuitive new product experience. Learn about the inspiration behind... read more →
Customer Success is more important than ever during this crisis. As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective... read more →
March 2020. Feels like decades ago, huh? We were learning to work from home, optimizing our Zoom backgrounds, and buckling in for “a few weeks” of quarantine. Little did we... read more →