Gainsight Software
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        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
        • Customer EducationDeliver and scale customer education and training programs.
        • Knowledge BaseHelp & user-generated content that enables self-service
        • Product FeedbackGather user ideas & share product updates
        • Groups and EventsFoster relationships with interest-based groups & events
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        • Gainsight Acquires Northpass
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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
        • ExpansionIdentify and align on expansion opportunities.
        • Product AdoptionProactively guide users to value.
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        • Customer SuccessEmpower and enable your CSMs.
        • ProductCreate elegant product experiences.
        • Customer ExperienceIdentify trends across the customer journey.
        • Revenue and SalesDrive a high performing renewals process.
        • IT and AnalyticsConsolidate your Customer Data.
        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
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          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
          • Customer Resources

          • Customer Community
          • Trainings & Certifications
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          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
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          • Customer Success Job Board
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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          • Quarterly Business Reviews (QBRs)
          • Customer Success
          • Voice of the Customer
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          • Customer Journey and Lifecycle
          • Professional Services Success
          • High Touch CS Management
          • Company-wide Customer Success
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          • Recurring Revenue
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Gainsight Software
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  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
      • Journey Orchestration
      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
    • Digital Hub
      • Digital Hub
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      • Customer Education
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      • See Value from Gainsight Faster
      • Gainsight Acquires Northpass
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Checklist to Build a Cohesive User Journey

Your Checklist to Build a Cohesive User Journey

Whether you call it product-led, customer-led, or digital-led, cohesive user journeys in your product are key to successful product and overall customer experiences. Cohesive journeys allow your users to receive... read more →
  • July 26, 2023
  • Gainsight
  • No Comments
  • Customer Journey, Digital Strategy, Scale, and Efficiency, User Journey
Digital Customer and User Journey—and Why Both Matter

The Difference Between a Digital Customer and User Journey—and Why Both Matter

Well defined customer touch points are the foundation of a strong digital experience with your product. And as the SaaS industry evolves and gets more sophisticated, so do customer and... read more →
  • July 26, 2023
  • Gainsight
  • No Comments
  • Customer Journey, Digital Strategy, Scale, and Efficiency, User Journey
Drive Adoption and Retention with Digital User Journeys

How to Drive Adoption and Retention with Digital User Journeys

In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and expand their customer base are... read more →
  • July 26, 2023
  • Gainsight
  • No Comments
  • Customer Journey, Digital Strategy, Scale, and Efficiency, Push to Production, User Journey

Product Qualified Leads (PQLs): A use case in CS/Product collaboration

If you’ve ever watched the show Ted Lasso, you’ve noticed that it is in many ways a tale of two coaches: Ted Lasso and Coach Beard.  Ted is emotionally intelligent... read more →
  • October 7, 2022
  • Gainsight
  • No Comments
  • Product Analytics, Push to Production, User Feedback, User Journey

Power ahead of the competition with product benchmarking

We're big fans of the TV series The Boys, which portrays what it would be like to be a superhero in the real world. One of our favorite characters is... read more →
  • August 10, 2022
  • Gainsight
  • No Comments
  • Product Analytics, Product-Led Growth, Push to Production, User Journey

User Segmentation: The Best Tool Product Managers Can Deploy to Design Targeted Product Experiences

Every year, the Emmy Awards announce their long list of nominations, and all over Hollywood (and the world) TV lovers spend hours perusing all the potential winners. The reason they... read more →
  • July 20, 2022
  • Gainsight
  • No Comments
  • Push to Production, User Journey

Driving a Unified Experience with Your Customer Success Team

The purpose of your Customer Success team is ultimately to drive customer outcomes. But they are not alone in this endeavor. The Product team is part of the process of... read more →
  • December 10, 2020
  • Martta Eicher Rabago
  • No Comments
  • Career Tools, Product Experience and Adoption, User Journey

5 Human-First Product Management Considerations to Make During COVID-19

This is a challenging time for each one of us—whether as an individual or as a business. In these difficult times, it is more important than ever to keep a... read more →
  • April 2, 2020
  • Harshita Banka
  • No Comments
  • Career Tools, COVID-19 Resources, Product Experience and Adoption, User Journey

Recent Posts

  • 10 Things We Learned at Pulse Encore NYC
  • Heath Scoring in the Modern Age
  • How to Scale Customer Success with Digital Customer Education
  • Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms
  • How Digital Customer Education Can Win You More Business

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