Choosing a new technology for your team can be a daunting task—especially a platform powerful enough to support your Customer Success operation. That’s why at Gainsight, we take delivering value... read more →
When I joined Coveo, they had a great Customer Success (CS) team and were doing an excellent job servicing customers. They were a small group fully committed to their customers’... read more →
Customer health scoring is a crucial tool for measuring and predicting customer sentiment, retention, and expansion. But many organizations stumble when designing their first scorecard, failing to grasp the nuances... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In a recent post, we covered how customer moments of truth act as a map... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In today's market, companies need to do more with less. For SaaS organizations, that means... read more →
Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some... read more →
Okta’s 2022 GameChanger Award win showcases how CS Ops and Gainsight can take on just about any challenge. Their entry detailed how they used the Gainsight CS platform to create... read more →
Congratulations to the winners of the 2022 GameChanger awards! We took some time at Pulse, our annual user conference in San Fransisco (if you somehow haven’t heard of it), to... read more →
Gainsight is always excited to see our customers excel with the use of our products. But when they take a new direction of incredible growth and scale, we have a... read more →
