May
22
Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days, customer success leaders and practitioners get together to educate, swap strategies, and collaborate. It’s one of the reasons our community is so strong—we dedicate time...
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May
16
Like the final bell of the school year, the end of day 2 at Pulse is always bittersweet. Everything always seems to happen too fast, which is why we love to recap all the best moments here. We say it’s for you, but it’s also for us. Let’s dive into...
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May
16
Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. This year, the winners truly inspired us and we are so excited to celebrate their achievements. Without further ado, here are...
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May
15
There’s one event we look forward to every year and it’s here! Earlier today, we kicked off Pulse 2024 in St. Louis. Every year at Pulse, the ideas evolve, the technology improves, but one thing stays the same: this is the best community in the world. For those not able...
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Apr
22
Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver's seat. We brought...
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Apr
15
Customer Success and data go hand-in-hand. Accurate and quality customer data is what makes Customer Success professionals effective in their jobs. One question you may not have thought of is how this kind of data affects and plays into customer communities. At our Community Unplugged event, Richard Millington, founder of...
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Apr
15
In the realm of customer-centric in-app strategies, the term "onboarding" often surfaces as a pivotal component. However, it's imperative to discern between two distinct scenarios: New Customer Onboarding and New User Onboarding. While they may appear similar at first glance, their scope, objectives, and execution strategies differ significantly, each tailored...
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Apr
12
Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. But how do you ensure that your customers not only get on board with your product but also...
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Apr
11
Across industries, executives tend to focus on one thing: scaling. They want to know how they can do more without spending more. Particularly when the focus is on community and building customer knowledge, scaling can be tricky. There are always more questions coming in than there are hours available to...
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Apr
09
Loneliness continues to be a rising epidemic in our society. The cure for this is community. Our mission is to create a thriving culture of community within the technology space. We do this through Pulse events and wanted to create this with our Community Unplugged event. This immersive virtual event...
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