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Drive Maturity Through CS Ops: Learn from leaders who’ve taken the plunge and seen the benefits

44 min. CS Ops Unplugged

CS Ops teams impact key activities that drive the operational and financial goals of a business. Come hear the real-life stories of these CS and CS Ops leaders...

CS Ops Unplugged showcases effective strategies from leaders in the CS Ops field through 6 unique, interactive, audience-powered sessions.

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Up next in this series

Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 34 min.
Opening Keynote
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 30 min.
Science Fair: Enablement, Change Management, and CS Ops Success Tracking
A promotional banner for "Unplugged Presented by Gainsight" highlights four CS Ops speakers, their titles and companies, plus a smiling woman with a boombox—all designed to help you set up for success in your first year. Geometric shapes and a smiley face complete the look.
Watch • 43 min.
Looking Ahead: Envision Your CS Ops Career Goals
Event banner for "Setting Up for Success in Your First Year in CS Ops" by Gainsight. Features photos and names of four speakers—Mandy Major, Victoria Barry, Anastasiia Goidina, and Justina Petkeviciute—sharing what it takes to succeed.
Watch • 44 min.
Setting Up For Success in Your First Year in CS Ops
A promotional graphic for "Unplugged presented by Gainsight" featuring the event title "Level Up Your Strategy as a CS Ops Leader to succeed in CS Ops," photos of four speakers with names, titles, companies, and a retro TV with doodles on the right.
Watch • 45 min.
Level Up Your Strategy As a CS Ops Leader
A promotional banner for "UNPLUGGED presented by Gainsight" featuring four speakers with headshots and company logos, highlighting how a CS Ops Roadmap prioritizes impact: Kendra McLanahan (Gainsight), Matthew Lind (Auctane), Melissa Allen (Okta), and Laura Salonga (Athenahealth).
Watch • 44 min.
Building a CS Ops Roadmap That Prioritizes Impact and Earns Buy-In
Event promo image for "UNPLUGGED: Do I Have What It Takes to Succeed in CS Ops?" with headshots and titles of speakers from Gainsight, Avalara, VMware, and ZoomInfo—plus colorful graphic elements celebrating customer success operations.
Watch • 44 min.
Do I Have What it Takes to Succeed in CS Ops? Let’s find Out
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 28 min.
Science Fair: Retention Marketing & Expansion Marketing
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 27 min.
Science Fair: CS Success Measurement and Data
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 31 min.
Science Fair: Uses for Gainsight and Other Software Tools