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Level Up Your Strategy As a CS Ops Leader

45 min. CS Ops Unplugged

Established CS Ops professionals manage a host of projects and programs, which requires agility, data-driven decision making, stakeholder engagement, and more.

CS Ops Unplugged showcases effective strategies from leaders in the CS Ops field through 6 unique, interactive, audience-powered sessions.

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Up next in this series

Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 34 min.
Opening Keynote
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 30 min.
Science Fair: Enablement, Change Management, and CS Ops Success Tracking
A promotional banner for "Unplugged Presented by Gainsight" highlights four CS Ops speakers, their titles and companies, plus a smiling woman with a boombox—all designed to help you set up for success in your first year. Geometric shapes and a smiley face complete the look.
Watch • 43 min.
Looking Ahead: Envision Your CS Ops Career Goals
Event banner for "Setting Up for Success in Your First Year in CS Ops" by Gainsight. Features photos and names of four speakers—Mandy Major, Victoria Barry, Anastasiia Goidina, and Justina Petkeviciute—sharing what it takes to succeed.
Watch • 44 min.
Setting Up For Success in Your First Year in CS Ops
A promotional banner for "UNPLUGGED presented by Gainsight" featuring four speakers with headshots and company logos, highlighting how a CS Ops Roadmap prioritizes impact: Kendra McLanahan (Gainsight), Matthew Lind (Auctane), Melissa Allen (Okta), and Laura Salonga (Athenahealth).
Watch • 44 min.
Building a CS Ops Roadmap That Prioritizes Impact and Earns Buy-In
Event banner for "Unplugged presented by Gainsight." Text: "Drive Maturity in Customer Success: Learn from CS Ops leaders who’ve taken the plunge and seen real benefits." Features photos, names, titles, and company logos of five speakers.
Watch • 44 min.
Drive Maturity Through CS Ops: Learn from leaders who’ve taken the plunge and seen the benefits
Event promo image for "UNPLUGGED: Do I Have What It Takes to Succeed in CS Ops?" with headshots and titles of speakers from Gainsight, Avalara, VMware, and ZoomInfo—plus colorful graphic elements celebrating customer success operations.
Watch • 44 min.
Do I Have What it Takes to Succeed in CS Ops? Let’s find Out
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 28 min.
Science Fair: Retention Marketing & Expansion Marketing
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 27 min.
Science Fair: CS Success Measurement and Data
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 31 min.
Science Fair: Uses for Gainsight and Other Software Tools