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CS Ops Unplugged showcases effective strategies from leaders in the CS Ops field through 6 unique, interactive, audience-powered sessions.

All Episodes

11 episodes in this series
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 34 min.
Opening Keynote

Nick Mehta and Seth Wylie from Gainsight, and Gunjan Nichani, Lead, CX Systems Architects at ZoomInfo, take the stage to discuss life in CS Ops…
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 30 min.
Science Fair: Enablement, Change Management, and CS Ops Success Tracking

We’ve all been to the science fair in the school gym! Plenty of booths to visit, each with an expert ready to share a presentation…
A promotional banner for "Unplugged Presented by Gainsight" highlights four CS Ops speakers, their titles and companies, plus a smiling woman with a boombox—all designed to help you set up for success in your first year. Geometric shapes and a smiley face complete the look.
Watch • 43 min.
Looking Ahead: Envision Your CS Ops Career Goals

With such a variety of responsibilities within CS Ops roles, what does a career look like as you build experience and seniority over the years?…
Event banner for "Setting Up for Success in Your First Year in CS Ops" by Gainsight. Features photos and names of four speakers—Mandy Major, Victoria Barry, Anastasiia Goidina, and Justina Petkeviciute—sharing what it takes to succeed.
Watch • 44 min.
Setting Up For Success in Your First Year in CS Ops

The initial experience of your CS Ops role won’t come with a shortage of challenges and adventure. From identifying initial priorities to navigating internal op…
A promotional graphic for "Unplugged presented by Gainsight" featuring the event title "Level Up Your Strategy as a CS Ops Leader to succeed in CS Ops," photos of four speakers with names, titles, companies, and a retro TV with doodles on the right.
Watch • 45 min.
Level Up Your Strategy As a CS Ops Leader

Established CS Ops professionals manage a host of projects and programs, which requires agility, data-driven decision making, stakeholder engagement, and more.
A promotional banner for "UNPLUGGED presented by Gainsight" featuring four speakers with headshots and company logos, highlighting how a CS Ops Roadmap prioritizes impact: Kendra McLanahan (Gainsight), Matthew Lind (Auctane), Melissa Allen (Okta), and Laura Salonga (Athenahealth).
Watch • 44 min.
Building a CS Ops Roadmap That Prioritizes Impact and Earns Buy-In

CS Ops leaders constantly work with a tension between ad-hoc requests and a strategic vision. How can you ensure you’re spending your time in the…
Event banner for "Unplugged presented by Gainsight." Text: "Drive Maturity in Customer Success: Learn from CS Ops leaders who’ve taken the plunge and seen real benefits." Features photos, names, titles, and company logos of five speakers.
Watch • 44 min.
Drive Maturity Through CS Ops: Learn from leaders who’ve taken the plunge and seen the benefits

CS Ops teams impact key activities that drive the operational and financial goals of a business. Come hear the real-life stories of these CS and…
Event promo image for "UNPLUGGED: Do I Have What It Takes to Succeed in CS Ops?" with headshots and titles of speakers from Gainsight, Avalara, VMware, and ZoomInfo—plus colorful graphic elements celebrating customer success operations.
Watch • 44 min.
Do I Have What it Takes to Succeed in CS Ops? Let’s find Out

If you’re drawn towards analytical thinking with an emphasis on process, workflows, and results, CS Ops is for you! Whether you’re joining an existing team…
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 28 min.
Science Fair: Retention Marketing & Expansion Marketing

We’ve all been to the science fair in the school gym! Plenty of booths to visit, each with an expert ready to share a presentation…
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 27 min.
Science Fair: CS Success Measurement and Data

We’ve all been to the science fair in the school gym! Plenty of booths to visit, each with an expert ready to share a presentation…
Unplugged presented by Gainsight" text on a dark background with a retro TV displaying a dog's face, surrounded by colorful smiley face and star graphics—setting the stage for the engaging Opening Keynote.
Watch • 31 min.
Science Fair: Uses for Gainsight and Other Software Tools

We’ve all been to the science fair in the school gym! Plenty of booths to visit, each with an expert ready to share a presentation…