Review overall customer portfolio info and upcoming renewals, company health, customer centric activities and resources efficiency Always know the ‘shape’ of your customer base: how…
Gainsight PX (Product Experience) is Gainsight’s premier tool to set up in-marketplace messages and collect useful analytics from web applications. PX Connector allows you to…
The Risk Escalation Element will help you establish a culture and habit of identifying and escalating risks so that you are empowered to mitigate risks…
Net Promoter Score (NPS®) is an industry standard for measuring customer loyalty. Use this dashboard to gain a deep understanding of both your NPS® trends…
The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience…
Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical…
Out-of-the-box Dashboard solution that will enable CSM Managers to get insights on all customer success activities and measure productivity of their customer success teams. Track…
The CTA Health Analysis dashboard helps you understand the volume of CTAs your CSMs are receiving, their effectiveness at closing their CTAs and CTA Tasks,…
The Success Planning Element will help you prescriptively capture and understand your customers’ goals and deliver value: Understand your customers’ business goals to consistently deliver…
Create and manage a success plan that can be used for the entire life-cycle of a customer. Enables Customer Success Managers and Customer Success Leadership…
Transition a customer to a new CSM. Playbooks that drive towards introducing new CSM, creating a milestone to track dates of transition, and aligning on…
The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve…
A “Layer Cake” approach to Success Plans for the CSM gets more detailed as you scroll down. This comprehensive dashboard uses core Gainsight objects to…
Dashboard focused on giving organization a holistic view of their NPS & Survey responses. Track the NPS groups (promoters / passives / detractors) and gain…
Solution that turns your support data into actionable insights to enrich support experience. The solution works with OOB Gainsight connector such as Zendesk. Customer Overview:…
Adoption Management’ Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element…
Send a weekly update to all your internal Gainsight users with details of their past activities and upcoming tasks within Gainsight. Weekly update Email template…
Evaluate customer satisfaction specifically with their Customer Success Manager. Questions include overall CSM satisfaction, CSM advocacy, and CSM engagement level.
Automate your new customer welcome email once the deal is won, you assign the onboarding lead, and record the customer contacts who should receive the…
Assess the value that Gainsight is providing your CSM team. • Questions include Gainsight product effectiveness, daily usage, feature usage, and time saved.
Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action…
Accenture is a leading global professional services company, providing a range of services and solutions in strategy, consulting, digital, technology and operations Combining unmatched experience…
Coastal Cloud helps high growth businesses improve retention and increase revenue by building world-class Customer Success organizations. Coastal Cloud is a modern business and technology…
Transform your organization with strategic Gainsight Customer Success Services from CSM Practice. CSM Practice is a management consulting & technology services firm. We partner with…
To create exponential growth, you need strategic programs, scalable systems, and enabled teams that lead customers to a path of proven value. Growth Molecules is…
Our Proven Gainsight Experience nCloud Integrators is the market leader in Gainsight implementations, Gainsight administration and Customer Success best practices – with customers ranging from…
Satrix Solutions Delivers Customer Experience Programs to Improve Satisfaction, Retention, Expansion & Referrals. Satrix Solutions is a consultancy dedicated to furnishing our clients with insights…
Increase user adoption and grow your customers by bridging the gap between the promise of technology and customer outcomes. From understanding where to leverage digital…
Valuize is a customer lifecycle strategy consulting and technology implementation partner specializing in B2B SaaS companies. Valuize empowers B2B software companies to retain and expand…
Leverage your existing customer data to drive the outcomes your customers need.
The Gainsight and Salesforce integration centralizes your existing customer data to surface important insights and actions for your customers
Get more Customer Success power for your Gainsight + HubSpot technology stack
Sync contacts and customers from your other systems to Gainsight CS
Leverage customer training and engagement data as a key determinant of customer health and product adoption.
Enrich Gainsight data with SurveyMonkey responses
Create, manage, monetize, distribute, and analyze end-to-end customer training initiatives through a modern, user-friendly interface.
Explore customizable workflows and discover new, creative ways to use Gainsight.
Dashboard for the executive team to provide insights into team metrics like CSM workload, Renewals, Risk CTA’s, NPS Scores, Customer Health, Activity, etc. Understand team…
Aggregate all of your customer data into our best-practice customer model
Focus your CSMs on operational execution and customer outcomes. Use the dashboard to create a structured agenda for CSM 1-on-1s, and to empower CSMs to…
The Customer Health Element provides a consistent and shared view of where you are (or are not) providing your customers with value and positive experiences,…
Gainsight plays nice with all your favorite technology providers.
Champion pushes real-time community activity from Gainsight Community into Champion, including posts, replies, likes, ranks, badges, and moderator status, so Customer Marketing and Advocacy teams…
CloudEagle.ai is a leader in SaaS management and governance with AI-powered capabilities that enables enterprises to optimize, govern, and renew all SaaS and Cloud from…
Champion pushes real-time advocate and customer reference data into Gainsight—advocate activation status, activation date, and reference readiness into Gainsight—so Customer Success, Marketing, and Revenue teams…
SearchUnify is an enterprise agentic AI platform built to transform how enterprises deliver customer support and self-service, powered by Agentic RAG-based search and Model Context…
Work with experts that specialize in solving your business problems.
3sides is a leading community consultancy with hands-on experience building and running communities for large enterprises and scale ups. We know that community success does…
Grazitti Interactive helps businesses get the most out of their Gainsight investment by bringing together strategy, design, and technology. With a team of 40+ certified…
Set customers from Day 1 on a great path to realize a continuous ROI with Gainsight
CompleteCSM and Gainsight allow customer success teams to use human-first factors to maximize each customer moment to drive net revenue retention. Take your team from…
See Gainsight in action.
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