More than a group chat for your customers.
Create a branded community that promotes self-service support, surfaces product insights, and helps customers adopt your product.
The communities you know and love are powered by Gainsight
How it works
Not just a generic community tool.
Give customers answers—without opening a ticket
Create a space where customers find what they need and learn from each other.
Turn everyday conversations into product adoption
Build meaningful connections and encourage adoption using groups built around interests, regions, or goals.
Co-create your product with customers
Share product updates, gather feedback, and vote on new ideas all in one place.
Plug community into the tools you already use
Connect your data to critical tools like CRM, Gainsight CS, Skilljar, Zendesk and Jira so Support and CS see what’s happening in their main tools.
AI that helps customers help themselves
Surface answers faster with AI Answers and keep conversations moving using AI Translations. Save community managers time moderating with Moderation AI Agent.
Create a custom community without code
Launch a branded community using an intuitive WYSIWYG editor. Offer a dynamic experience based on a users geography, persona or purchased products.
New to community?
Already running a community?
Don’t just take our word for it. See why our customers choose us!
FAQs About Customer Community Software
Gainsight Customer Communities software enables businesses to create online spaces where customers connect, exchange ideas, and access resources. It includes knowledge bases, discussion boards, messaging, and event management tools.
Brands gather customer insights, highlight product features, identify accounts needing assistance, and strengthen relationships while determining customer needs and behavior patterns. When reviewing a community software list, look for solutions that offer these comprehensive features.
Gainsight Customer Communities establishes multiple touchpoints throughout the customer journey. Businesses invite participation in discussions with peer and expert responses. Gamification elements like leaderboards and badges incentivize active engagement.
Online community platforms transform passive users into brand advocates who mentor newcomers, contribute content, and represent your business positively—generating greater credibility than conventional marketing.
Help desks provide one-on-one resolutions through tickets, while customer community software creates environments where customers help each other with team guidance. In online customer communities, knowledge sharing happens organically, and answered queries become permanent resources.
Community platform examples show they build inter-customer connections and belonging that help desks can’t provide. A combined approach creates a complete support system.
Measure Customer Communities software success through value realization, revenue impact, and engagement metrics. Track participation rates, content creation, activity levels, and response times.
Gainsight Customer Communities offers tools to track these metrics for accurate ROI calculation. Create dashboards detailing community activities and their effects to determine which are most critical.
Reliable customer community platforms employ robust security with role-based access controls. Gainsight Customer Communities uses encryption for data in transit and at rest, complying with SOC 2, HIPAA, and GDPR standards.
Our online customer community provides administrator controls to address issues and flexible data retention policies matching your company guidelines.
Effective customer communities software should be user-friendly, feature a responsive search, and integrate with support systems and CRMs. The ideal community platform needs spaces for different customer segments, content management tools, and robust security controls.
Gainsight Customer Communities offers all this, plus comprehensive analytics, multilingual support, and scalability to foster valuable connections—making it stand out among the best community software options available.
