Connect community with Gainsight CS, Skilljar, and Product Experience, so what customers ask, learn, and do helps your teams see where they’re getting value. And where they’re getting stuck.
There's more to your community than conversation.
Give customers one place to ask, answer, learn, and share what they know. We make it easy to get it up and running.
The communities you know and love are powered by Gainsight
How it works
Put AI to work in your community.
Build communities that drive retention
See how Gainsight CC is able to customize the community homepage, reach a global audience, and engage community members.
Grow your community. Not your workload.
AI Answers finds the right answer. Moderation AI Agent helps manage the conversation. AI Translations opens it up to more people. Your team already has enough to do.
One customer's answer can help a thousand others.
Give customers a place to share what works, learn from people who’ve been there, and keep up with everything you ship.
The best product tips rarely come from the product.
Bring customers together around shared interests, goals, or challenges so they can see what others are doing and try it for themselves.
Co-create your product with customers
Bring customers into the conversation about what’s working, what’s missing, and what they’d love to see next.
Create a custom community without code
Shape what customers see around their product, role, or region, and make the whole experience unmistakably yours.
Plug community into the tools you already use.
Connect CC to Gainsight CS, Skilljar, Zendesk, and Jira — so your team acts on community insights without switching tools.
Good community
is good for retention.
FAQs About Customer Community Software
Gainsight Customer Communities software enables businesses to create online spaces where customers connect, exchange ideas, and access resources. It includes knowledge bases, discussion boards, messaging, and event management tools.
Brands gather customer insights, highlight product features, identify accounts needing assistance, and strengthen relationships while determining customer needs and behavior patterns. When reviewing a community software list, look for solutions that offer these comprehensive features.
Help desks provide one-on-one resolutions through tickets, while customer community software creates environments where customers help each other with team guidance. In online customer communities, knowledge sharing happens organically, and answered queries become permanent resources.
Community platform examples show they build inter-customer connections and belonging that help desks can’t provide. A combined approach creates a complete support system.
Measure Customer Communities software success through value realization, revenue impact, and engagement metrics. Track participation rates, content creation, activity levels, and response times.
Gainsight Customer Communities offers tools to track these metrics for accurate ROI calculation. Create dashboards detailing community activities and their effects to determine which are most critical.
Reliable customer community platforms employ robust security with role-based access controls. Gainsight Customer Communities uses encryption for data in transit and at rest, complying with SOC 2, HIPAA, and GDPR standards.
Our online customer community provides administrator controls to address issues and flexible data retention policies matching your company guidelines.
Yes. Because both products are built and owned by Gainsight, Customer Communities has a uniquely deep, native integration with Skilljar, a dedicated customer education LMS, with no third-party connectors required.
The integration lets community members navigate directly to Skilljar courses, find Academy content in the community search, and filter results between community posts and Skilljar courses. A Unified Login is also available, allowing users to sign in once through Community SSO and move between the Community and Academy without additional login prompts.
AI is built into CC at every layer, not bolted on. AI Answers surfaces the right content instantly so customers self-serve without opening a ticket. Moderation AI Agent keeps your community safe and on-topic automatically. AI Translations make your community globally accessible without manual effort. For support, CC integrates with Forethought to bring AI-powered ticket deflection directly into your community experience. And the CC MCP Server connects your community data directly into your CS team’s AI workflows.
Yes. The CC MCP Server connects your community data directly into your AI workflows — so your CS team can query community signals, surface insights, and take action without leaving the tools they already use. It’s one of the ways CC works as part of your broader retention motion rather than a standalone community tool.