Your AI tools don't know your customers. Now they can.
Gainsight is named a Leader in the Gartner® Magic Quadrant™ for Customer Success Platforms 2026.
Gainsight MCP connects customer context to Claude, ChatGPT, and other LLMs to deliver accurate answers and take meaningful action.
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Almost 10 years ago, we released the 10 Laws of Customer Success. At the time, we hoped to get people excited about Customer Success, build…
Alignment means that everyone in the organization must give up their passive understanding of customer success and its goal. It demands active participation from every…
We spoke to product leaders from 11 of the top B2B SaaS companies to learn about their strategies for product development, GTM, growth, and measurement –…
Find out how an investment in Gainsight can drive a measurable impact in annual recurring revenue and overall enterprise value over a 5-year period.
Looking to select the right Product Experience platform between Gainsight PX or Pendo? We’ll help you cover all of your bases for research. The following…
Gainsight CEO, Nick Mehta, and former COO, Allison Pickens, introduce The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift…
When you think about customer success, the simplest possible unit you can reduce it to is one customer, one vendor. One product, one relationship. It’s…
Revenue. It’s the bottom line for any business. But in the new economy, it’s not enough to build a company on one-time transactions. Today’s customers…
A comprehensive guide for Product leaders. Look around you. How many people are on their computer? Their cell phone? We’re surrounded by digital experiences, both…
Nearly 70 percent of companies with customer success (CS) programs increased customer retention, while 91 percent of companies without a CS programs believe their customers…
