Customer Stories

Trusted by customers,
loved by users.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

Acquia’s Digital Success Programs Drive a 12-Point Increase in Renewals and Generates Significant New Pipeline with Gainsight

Customer Success logoProduct Experience logo
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Industry
Technology
Size
Enterprise
Region
Latin America

Iodine Software Empowers Its Customers With Human-first Customer Education Strategy

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Industry
Healthcare, Technology
Size
Small Business
Region
North America

CData Activates Community to Boost Sales and Reduce Support Costs

Customer Communities logo
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Industry
Technology
Size
Mid-Market
Region
North America

RD Station Improves Adoption Metrics Among 85% of Customers and Increases CSM Account Ratios With Gainsight

Customer Success logo
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Industry
Technology
Size
Enterprise
Region
Latin America

With Gainsight Support, Omnicell Aligns Around Customer Health—and Drives Outcomes

Customer Success logo
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Industry
Healthcare, Technology
Size
Enterprise
Region
North America

Popmenu Doubles Productivity and Serves Up a Better Customer Experience With Gainsight CS and PX

Customer Success logoProduct Experience logo
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Industry
Hospitality & Events
Size
Small Business
Region
North America

How Menlo Security Used Gainsight to Automate and Optimize Customer Success

Customer Success logo
Find Out How
Industry
Cybersecurity
Size
Enterprise
Region
North America

Switch To Gainsight Essentials Gives commercetools An Efficiency Boost

Customer Success logo
Find Out How
Industry
Ecommerce
Size
Mid-Market
Region
EMEA

How the Combination of CS, PX and CE Is Empowering Harri’s Teams and Customers

Customer Success logoProduct Experience logo
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Industry
Hospitality & Events
Size
Mid-Market
Region
EMEA, North America

How Swoogo’s Revenue Operations Team Boosted GRR 7 Points and Increased Customer Health 15% with Gainsight

Customer Success logo
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Industry
Hospitality & Events
Size
Region

Front Empowers Customers Through Digital Self-Service for Success

Customer Communities logo
Find Out How
Industry
Technology
Size
Region

How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged

Customer Communities logo
Find Out How
Industry
Technology
Size
Enterprise
Region
North America

Lytho Transforms Advocacy into a Consistent Revenue Generator Using Gainsight

Customer Success logo
Find Out How
Industry
Technology
Size
Small Business
Region
North America

Alteryx Customer Success Finds Digital Scale and Efficiency

Customer Success logo
Find Out How
Industry
Data Science & Analytics
Size
Enterprise
Region
North America

Synack Builds Powerful Collaboration Around the Customer Experience

Customer Success logo
Find Out How
Industry
Cybersecurity
Size
Small Business
Region
North America

AutoRek Rapidly Transforms Their Customer Success Engagement Model

Find Out How
Industry
Financial Services
Size
Small Business
Region
EMEA

How Sonos Used Gainsight Customer Communities to Fine-Tune Their Online Community and Build a Resonant Customer Experience

Customer Communities logo
Find Out How
Industry
Consumer Electronics
Size
Enterprise
Region
North America

Arbor Education Boosts Engagement 1300% with Digital CS

Customer Success logoProduct Experience logo
Find Out How
Industry
Education
Size
Small Business
Region
North America

GoTo Deploys Pooled CSM Model to Deliver Personalized Customer Success at Scale

Customer Success logo
Find Out How
Industry
Technology
Size
Mid-Market
Region
North America

LeanIX Drives Expansion in a Multi-Product Ecosystem

Customer Success logo
Find Out How
Industry
Technology
Size
Small Business
Region
EMEA

Currencycloud Takes Control of the Customer Experience

Customer Success logo
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Industry
Financial Services
Size
Mid-Market
Region
EMEA

Upland Doubles Revenue Through More Flexible Training with Gainsight

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Industry
Technology
Size
Enterprise
Region
North America

SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%

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Industry
Technology
Size
Enterprise
Region
North America

Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials

Customer Success logo
Find Out How
Industry
Education
Size
Small Business
Region
EMEA

Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience

Customer Success logo
Find Out How
Industry
Human Resources
Size
Small Business
Region
North America

Olive Finds Process and Structure with Gainsight Essentials

Customer Success logo
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Industry
Healthcare
Size
Enterprise
Region
North America

6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials

Customer Success logo
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Industry
Technology
Size
Enterprise
Region
North America

How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach

Customer Success logo
Find Out How
Industry
Human Resources
Size
Enterprise
Region
North America

Dealerware Turbocharges Customer Success with Gainsight CS + PX for Rapid Scalability

Customer Success logoProduct Experience logo
Find Out How
Industry
Technology
Size
Small Business
Region
North America

Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX

Customer Success logoProduct Experience logo
Find Out How
Industry
Technology
Size
Enterprise
Region
North America

Mavenlink Masters Product-Market Fit with Gainsight PX and CS Data Insights

Customer Success logoProduct Experience logo
Find Out How
Industry
Technology
Size
Mid-Market
Region
North America

Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base

Customer Success logoProduct Experience logo
Find Out How
Industry
Education
Size
Region
North America

Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy

Customer Communities logoCustomer Success logoProduct Experience logo
Find Out How
Industry
Size
Region
North America

Software AG Launches Digital Customer Success with Gainsight’s Customer Success and Product Experience Solutions

Customer Success logoProduct Experience logo
Find Out How
Industry
Technology
Size
Enterprise
Region
EMEA

Bringing People and Process Together: Product Mapping with Gainsight PX

Product Experience logo
Find Out How
Industry
Technology
Size
Mid-Market
Region
North America

Health Current Security Training Decreased Incidents of Malware and Phishing from 80% to 10%

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Industry
Healthcare
Size
Small Business
Region
North America

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