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Customer Story

Deltek Achieves 11-point NRR Improvement and 5x Increase in CSM Account Ratio with Gainsight

Customer insights powered by Gainsight PX helped Deltek scale account coverage from 100 to 500 accounts per CSM while boosting NRR.

+11

point NRR improvement

5x

increase in CSM account ratio

Get to know Deltek

Industry Technology
Size Enterprise
Region Asia-Pacific, EMEA, North America
Products
Customer Success
Product Experience
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We went from serving 100 customers to 500—and our renewal rate went up.

Margo Martin
CCO, Deltek