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Customer Story

Deltek Achieves 11-point NRR Improvement and 5x Increase in CSM Account Ratio with Gainsight

Customer insights powered by Gainsight PX helped Deltek scale account coverage from 100 to 500 accounts per CSM while boosting NRR.

Get to know Deltek

Industry	Technology
Size	Enterprise
Region	Asia-Pacific, EMEA, North America
Products

+11

point NRR improvement

5x

increase in CSM account ratio

We went from serving 100 customers to 500—and our renewal rate went up.

Margo Martin

CCO, Deltek

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