If you’ve been paying attention to our content the last few weeks, you know Gainsight is excited about our 10 New Laws of Customer Success. It’s not just that the new laws prove evolution, growth, and maturity for CS as a category — although that is awesome! But we’re also grateful and inspired by the

Implementing new strategies and processes in a single department can be daunting. When you’re tasked with updating the way your entire company thinks about systems and strategies, it can feel almost impossible.  Some changes are just too important to ignore.  The 10 New Laws of Customer Success are more than a new way to think

If you work with a desktop or on-premise application and you’re tasked with increasing product growth, you may be panicking. You know you need clear user data to fuel growth, but with desktop or on-premise applications, that user experience might be getting fragmented or jumbled. Breathe easy. Driving growth through on-premise apps may be easier

Most product leaders know how critical digital transformation is to their company’s future. But the best ways to nail down your digital transformation strategy aren’t always so clear. Fortunately, there is a compass that you can use to direct your plans: analytics. Analytics lay the foundation for your digital transformation strategy and provide solid footing

The SaaS industry has never been so competitive. As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. We’re talking about the product-led flywheel. And assembling your own product-led flywheel may be easier than

I know what you’re thinking. What do Ted Lasso and my mom have to do with leadership? Or worse, you might be asking, “Who is Ted Lasso?” Spoiler Alert! If you haven’t seen Ted Lasso yet, stop reading and subscribe to Apple+, so you can watch the best. Show. Ever. Ted Lasso (portrayed by Jason

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. Enter product analytics, the secret to building your own product-led machine. Ready to launch your product-led growth plan? Strap in for

Let’s face it: Successful SaaS companies don’t operate the way they used to. If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. And in the modern SaaS world, that means mastering product-led success. Ready for a primer on

It’s that time of year again. Yes, we’re quickly approaching the holiday season (although anyone who has walked through the aisles of Target may think that it’s already here – I disagree). But, more urgently, it’s the week of Pulse for Product, Gainsight’s annual conference for product leaders, teams, and product-centric businesses.  The theme of