There’s a best practice that sets apart the most successful products from the rest and it’s simpler than you think. Back in February, I attended SaaStr 2019 in San Jose. If...
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Are the right people driving product experience in your company? The Age of the Customer has increased the importance of delivering exceptional customer experiences and outcomes. With the onus falling...
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We all know how it works...a fledgling SaaS company releases a minimally viable product and starts bringing on customers. Early customers help shape the direction of the product and before...
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Last month, I quit my position as head of Customer Success at my company, RD Station. It was a dream job for a CS leader, if I may say so...
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Ask, “What’s next on our product roadmap?” and you might find yourself drowning in an overwhelming amount of opinions. There’s a tried-and-true way to cut through the noise and it’s...
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So you think you know your product… but just how deeply do you understand the value it provides? As a product leader, you’re the subject matter expert when it comes to...
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This post was co-authored by Mickey Alon. We don’t have a handle on how each customer is using the product. We need to scale our customer onboarding. Our biggest challenge...
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This post was co-authored by Allison Pickens, Will Robins, and Mickey Alon. It’s been three weeks since we acquired Aptrinsic, and we’re just now getting our heads above the waves...
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We know you have questions about Gainsight's acquisition of Aptrinsic. We tried to answer all the questions we anticipate will be common, but we'd love to field any specific inquiries...
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Today we announced that Gainsight is acquiring Aptrinsic. I couldn’t be more excited to start working closely with Aptrinsic’s CEO and co-founder Mickey Alon. I’ve come to respect Mickey deeply...
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