Digital Customer Success (DCS) is continuing to evolve as a way to elevate and scale customer experiences—without burning out Customer Success Managers (CSMs). With a renewed spotlight, Digital Customer Success is now the number-one priority for CS leaders. But, while DCS isn’t rocket science, it can feel like there’s a barrier to entry. At Pulse
Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and Community by storm: Digital Customer Success, or DCS for short. https://giphy.com/gifs/fallontonight-tonight-show-bob-odenkirk-have-you-heard-0U2CHH6xKvjIpNqzrN DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via
Customer health scoring is a crucial tool for measuring and predicting customer sentiment, retention, and expansion. But many organizations stumble when designing their first scorecard, failing to grasp the nuances and potential pitfalls involved. In our recent Titans of Scale webinar, we dug into perspectives on health scores from both a Customer Success (CS) leader
If you know anything about me or my leadership style, one thing is for certain: my strategies for being a CEO and a dad have some overlap. For both, I have the same five Taylor Swift puns ready to go on repeat (It’s me, hi, I’m the problem, it’s me), I will always try to
Nick Mehta, CEO, Gainsight, recently had a chance to sit down with Ryan Neu, CEO, Vendr, and Chris Collins, CCO, Tricentis, to discuss one of the most pressing topics in SaaS: vendor consolidation. They explored the challenges and opportunities for software companies as organizations look to reduce IT spend and simplify vendor management. As 0%
When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. The
NickGPT + way-too-many-shoe-changes + Taylor Swift + Digital Customer Success + the best community ever = Pulse 2023. The tenth anniversary of Pulse was the best one yet! You had to be there … But just in case you missed it, here are my top 10 takeaways about Customer Success from an epic week: 1. Digital
This article was written by Phil Wainewright and originally published in Diginomica. At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. This aligns with the vendor’s view
Can you believe it’s been an entire year since the 2022 GameChanger Awards? Every year at Pulse, we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. This year, our contestants pulled out all the stops, from Digital
On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. And no, we aren’t talking about our esteemed canine guests from Fosters & Paws. We’re talking about our Product team. Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product