Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Nick Mehta, CEO of Gainsight, took the stage to celebrate the tenth anniversary of Pulse and get fired up for the next decade,
By Nick Mehta, CEO, Gainsight What does ANYONE want to talk about in business right now besides generative AI? Maybe the Met Gala outfits? It’s the number-one unprompted topic in every single conversation I have with a Customer Success (CS) leader or CEO. As we’ve reflected at Gainsight, the opportunities abound for a revolution in
Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies. It was a
The future of Customer Success (CS) is digital, but that doesn’t mean it can’t be beautifully simple. At Pulse 2023, the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. Plus, we have some exciting news that
The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO. Regardless of where you start your
During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Today, customer success
Tulips. Bicycles. Van Gogh. There’s a lot to love about Amsterdam, including … Pulse Europe 2023. Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. With events across the globe connecting CS, Product, and Community professionals from all walks of
This article was originally published on SaaStr “I never make the same mistake twice. I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. In February 2023, I hit my 10-year anniversary (or “Gainaversary,”
We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live on May 15. Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Now more than ever, it’s time to reflect on how
By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. Everything from how we serve