Pulse 2022 is officially underway! The theme this year is “Unstoppable Together” and the opening keynote by Nick Mehta, CEO of Gainsight, proved just how important that message is for everyone at this moment in time. It’s no secret that the last few years have been a challenge for all of us. And just as

Today’s SaaS product managers need to be problem solvers at heart—wearing multiple hats, keeping teams on track, and focusing on metrics. On the latest Mehtaphysical Musings, I spoke with Andre Albuquerque to find out what he thinks makes a successful Product Manager (PM). Andre is co-founder and Vice President of Product at Kitch, which helps

This was originally published on FastCompany.  My morning mental-health best practices include things to not check: My phone My email My stock portfolio If you’ve accidentally done the latter lately, you know things are very different than they were a few months ago for SaaS stocks. While the next few quarters will likely be painful

We’re big fans of the TV series The Boys, which portrays what it would be like to be a superhero in the real world. One of our favorite characters is Starlight, who starts out as a normal young woman who happens to have superpowers but then becomes a real “supe” with a costume. In her

What can the hit TV series Ted Lasso tell us about behavioral analytics? The main character in the series, Ted Lasso is hired to coach an English soccer team. On paper, he looks like a terrible choice for a coach: 1) he’s a football (American football) coach who knows nothing about soccer; and 2) he’s

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. However, you aren’t sure of the path to get there. We, at Gainsight, want to show you not only what is

Overwhelmed with the number of CS tools out in the market today? Well, you are not alone. As the post-sales space evolves, so are the tools that are helping CS teams achieve their goals and deliver customer happiness. In this post, we’ll examine the modern CS tech stack, what do you need, and how does

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine.  The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into

All innovation requires some amount of risk. Whether you’re releasing your product for the first time or adding new features to an established favorite, introducing something new leaves room for major misunderstandings. If you happened to miss last week’s news cycle, Instagram released a new user interface that included full-screen photos and videos, similar to

Pulse is one of my favorite times of the year, and if you’ve attended one before, you know why. In addition to hearing from fantastic thought leaders, spending time networking with peers, and growing your career, the puppies, parties, and parody videos tie it all together. This year the theme of Pulse is “Together, We’re