At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. This quarter, we have even more product enhancements that help companies streamline work
In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety of segments and geos, where do you start? You probably won’t be surprised at our answer: digital customer success (DCS). To help you build a
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In a recent post, we covered how customer moments of truth act as a map to achieve digital scale. Beyond the WHAT and WHY of digital-led customer success strategy, we also want to share tips on HOW to make the
Given the uncertainty in the world right now, it’s hard to predict what will happen this January—let alone all of 2023. Besides the Taylor Swift Eras concert being epic, of course! So, I decided to get the scoop. A couple of weeks ago, I sent out a survey to hundreds of growth-stage SaaS CEOs to
At Gainsight, it’s our mission to be living proof that you can win at business while being Human-First. And we have some exciting news. Gainsight is the winner of the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2023. And we’re positively FIRED UP about this announcement! Some of
Big announcement! An excellent way to begin the new year, we’re ecstatic to announce that Gainsight has received its ISO 27001:2013 certificate. This significant accomplishment marks yet another pivotal turning point for our business. The way this certification was completed in record time, though, is certainly even more amazing and remarkable. Gainsight’s performance meets the
As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. In a recent Harvard Business Review (HBR) report
Are you still burning out your Support and Customer Success teams firing fighting simple customer training issues? Is it becoming impossible to scale your manual onboarding procedures as your business grows? It’s time to formalize your customer education program with a Learning Management System (LMS). Why Do You Need an LMS? 11 Benefits of Learning
Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to
Everyone in SaaS is battoning down the hatches and preparing for an economic storm. But now is the time to set yourself up for smooth sailing once we reach calmer waters. The technology industry, specifically SaaS, is in a tricky position, but the companies that emerge stronger after the downturn will be the ones that