“The best way to predict the future is to invent it.” – Alan Kay “It’s tough to make predictions, especially about the future.” – Yogi Berra Given the uncertainty right now, it’s hard to predict what will happen in January—let alone all of 2023. But here goes nothing … here are 10 Customer Success (CS)

Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In today’s market, companies need to do more with less. For SaaS organizations, that means it’s becoming table stakes to invest in product-led growth (PLG) and operationalize customer success (CS) with digital touchpoints. But how does a company scale without

Have you ever been in a situation where there just aren’t enough hours in the day to get everything done?  Or perhaps you’re about to whip up a delicious meal, but realize that you don’t have all the needed ingredients, and are forced to get creative. Well, in more ways than one, Customer Success (CS)

I was given a unique opportunity in 2018, managing a team of over 150 post-sales professionals who were responsible for retaining and growing thousands of customers by providing a better user experience with clear ROI. Little did I know that this opportunity would evolve into a thrilling customer success adventure. I’m Ori Entis, co-founder and

This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will answer. Otherwise, you might be in for an unpleasant surprise. For this reason, effective prosecutors and defense attorneys engage in various pre-trial activities, including “witness

How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of billions of dollars? Why did we believe in crypto scams like FTX? And whoever thought an NFT of a “Bored Ape” would be valued at

During times of economic uncertainty, the secret to survival is to double down on your customers. That doesn’t mean just more time with Customer Success (CS) or building great products to meet customer demands. It also means delivering positive product experiences and overall exceptional customer experiences.  At Gainsight, we’ve seen firsthand that the most successful

In his memoir, Charlie Beckwith, the founder of the US Army’s Elite Delta Force, stated that risk is inherent to any job worth doing. What separates the elite operators is their thorough preparation or the ‘practiced plan’ for the foreseen risk and their ability to adapt to unforeseen risks. He essentially explained the old army

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success.  The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small. Yet, there are so many possibilities that it’s hard

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily.  Employee burnout is real and can be heightened by inefficient work processes. And since hiring and retaining talent remains a top concern for CFOs, some are working toward curbing the stress levels of their team members—by also curbing daily video meetings.