Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more.
As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to new heights.
Despite the ups and downs of the economy, Customer Success continues to emerge as a clear priority because of its ability to drive efficient, durable growth. In our recent survey of tech investors and CEOs, the 2022 SaaS Market Report, respondents indicated that CS is the department least likely to experience budget cuts. And when asked what the most important metric is in response to the downturn, 46% of the SaaS CEOs said Net Revenue Retention—which happens to be the north star metric of customer success.
Whether you’re here for the first time or ready to uplevel your customer-centric capabilities, here’s a taste of our best content to kick off your new year. Whether you’re launching a CS team from scratch, looking for best practices, incorporating CS Ops into your repertoire, or trying to scale your digital CS tactics, Gainsight is the place to start.
Launching Customer Success
- Trust Is a Prerequisite for Total Company Alignment to Customer Success
- Building the Digital Customer Journey
- Own the Moment of Customer Onboarding: Launch the Love
- Achieving Alignment: Enabling Customer Success Centricity Within Your Organization
- Essential Considerations For Your First Customer Scorecard
- Aligning Responsibilities & Outcomes For Customer Success
- Creating An Onboarding Experience Customers Will Love
- Establishing Scaleable, Effective Customer Success Playbooks
- How to Build a Transformative CS Organization in Healthcare
- Rally the Troops: How to Win Cross-functional Buy-in for CS
Customer Success Team Management
- The Ultimate Guide to Becoming a Customer Success Leader
- 5 Steps to Evolve Newly Formed Enterprise Customer Success Teams
- Empower Your CSMs to Be Data Driven
Customer Success and CS Ops
- Why Forrester’s Business Case for Customer Success Management Is Even More Relevant in the Current Market
- In Economic Downturn, Adopt Durable Growth for Better Customer Experience
- Built to Last: Nurturing Customer Relationships That Will Survive a Downturn
- Customer Success Operations: The Hottest Career in the Customer Service Space
- How to be a Change Management Superhero
Best Practices for Customer Success
- Making Your CS Tech Stack a Critical Building Block in Revenue Growth
- Keep Calm and Double Down on Your Customers: The Path to Durable Growth for SaaS
- Six Steps to Level up Your Digital CS
- 7 Lessons From McKinsey on Recession-Proofing Your Customer Base
- All About Leveling Up Your Customer Success Game
- The Big Book of Digital Customer Success
- The SaaS Durable Growth Kit for Customer Success
- 10 NEW Laws of Customer Success
- What Experienced Customer Success Tech Buyers Know That You Should Too
Adoption, Retention, Renewal, and Upsell Strategies
- The Best Indicator of SaaS Success? Durable Growth, Says Gainsight CEO
- 5 Customer Success Trends That Scream for Data Democratization
- CEOs: It’s Time to Double Down on Your Customers
- Why Bridging the SaaS User-Buyer Divide Is Key to Improving Customer Retention
- Digital Customer Success Maturity Model
- NRR: Your Most Important Growth Metric
- Making Data-Driven Decisions for Sales and Customer Success Alignment
Scaling Customer Success
- Three Strategies to Scale CS That Are More Effective Than “Do More With Less”
- Best Practices for Building a Digital-Led Customer Success Strategy
Gainsight is always excited to share our acumen and newest information with CS practitioners and the industry at large. You can also join our community or find out about our events, webinars, articles, and ebooks in our Resource Library.
