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The Books:
In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, a team of award-winning CEOs deliver an actionable playbook that explains exactly how to cultivate meaningful communities that fuel measurable and exponential business growth. In the book, you’ll discover how to leverage this new growth strategy to scale your firm and develop enduring excitement around your products and your company.
In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you’ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it ― without ever needing to reach out to a live Customer Success Manager.
In The Customer Success Economy, you’ll find a roadmap for transforming your organization to be fully customer-centric. The book addresses the challenges of restructuring teams, leadership roles, and strategies to work in total service of the customer.