Behind the Strategy: The Tech Ecosystem Powering Scaled CX

When people talk about tech stacks, it usually stops at a tool list. But the truth is: the stack isn’t the strategy, it’s the support behind it.

Join this upcoming webinar as we dive into the following:

• From “Stack” to “Ecosystem” → How to view your tools as part of a bigger system that supports strategy, not distracts from it
• What’s Changed in 10 Years → Why the old linear maturity model doesn’t fit when customer needs and learning styles keep evolving
• AI’s Real Role → Where automation and AI add value, and where they’re just noise
• Workflows That Scale → Practical examples where people, processes, and tools come together to deliver impact across the post-sale experience
• Straight Talk From the Field → Two seasoned leaders who’ve managed stacks across multiple companies and vendors, with all the scars (and wins) to show for it

You’ll walk away with clear framework for thinking about your ecosystem in today’s CX world, plus lessons from leaders who’ve survived vendor sprawl, rebuilds, and executive pressure.

Speakers:

• Host: Caroline Van Dyke, Head of CE, Community, & PX Content, Gainsight
• Adam Avramescu, Scaled CX, Personio
• Jon Wishart, VP Community Strategy & Growth, Gainsight