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CS Index 2025: Benchmarks and Best Practices for 2026

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After a year of AI disruption and SaaS belt-tightening, Customer Success is being redefined. Today, CS is being reshaped by efficiency pressures, AI breakthroughs, and a sharper focus on revenue impact—and our data from more than 400 CS professionals proves it.

Join Brent Krempges, Chief Customer Officer at Gainsight, for a breakdown of the top trends from our latest Customer Success Index report and what this means for CS professionals in 2026.

What you’ll learn:

Why AI and agents are the biggest opportunity for your CS team in 2026, and why CS is still behind on AI adoption today
Benchmarks and metrics measured across account ratios, GRR, CSQLs, adoption, and more
Emerging trends in CS reporting structure and revenue alignment

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CS Index 2025: Benchmarks and Best Practices for 2026

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