How to Turn Community Feedback Into Product Decisions
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Your community members are telling you what they want you to build. But when no one clearly owns what happens next, ideas pile up, updates stall, and members start wondering whether anyone is listening.
Join Revathi Menon, Community Lead at Gainsight, and Jenny Weigle-Bonds, Product Adoption Consultant at Gainsight, to explore how to build an ideation program your team can manage and your members can trust.
Revathi will share what changed when Gainsight gave ideation clear ownership, what worked, and what needed rethinking. Together, they’ll explore practical ways to work with Product, turn community feedback into useful insight, and keep members informed along the way.
Whether you’re restarting an overloaded program or starting from scratch, you’ll leave with ways to:
- Clarify ownership: define responsibilities across Community and Product, with realistic response timelines.
- Prioritise ideas: reset your backlog and surface useful themes, using voting, engagement signals and AI.
- Close the feedback loop: keep members informed through clear statuses and regular progress updates.
- Show your impact: demonstrate how community feedback informs product decisions and supports adoption.