At Gainsight, we hold three key values close to heart: Success for All, Childlike Joy and Golden Rule. As a company, we keep these in mind with anything we do.
Success for All:
We don’t believe in the Zero Sum Game. Customer Success is all about creating a relationship that is beneficial to everyone. Customer Success is ensuring that your customers are happy and fulfilled by the service that you provide. Our success is tied to the success of our customers, partners and friends.
A Customer Success Manager’s job is to answer customers’ questions before they even ask. It is not only our CSM team that works for the “Success for All,” every department works with this value in mind.
With an arsenal of kid-friendly junk food in our kitchen and Nerf guns and giant stuffed animals lying around the office, it’s hard not to have “Childlike Joy” at the Gainsight headquarters.
But it means much more than the fun perks, it means finding true joy in your work and enjoying every single day. Whether it’s a good conversation with a customer, a small celebration for a job well done, an invigorating meeting with your team or a random ping pong match, taking the time to smile, laugh and enjoy the time you spend at work is an important value.
You should treat others, as you would like others to treat yourself.
This week, some of the Gainsight team spent a little time sorting and packing oranges into 25- pound boxes at Second Harvest Food Bank, which were to be shipped to distribution centers around the Bay Area.
Second Harvest Food Bank serves 1 in 10 people living in San Mateo and Santa Clara counties. Although the economy is improving, there are still a lot of people struggling to get by.
Last year, volunteers worked over 310,000 hours and saved Second Harvest $6.2 million in labor costs. We can always do more, but any donations or hours that you can give will help.
As we move into the holiday season, we hope the best for you.
Cheers to a happy, healthy Thanksgiving for you and yours!
– Gainsight Team