This webinar will explore how to bring the best Change Management practices to your organisation, ensuring you maximise your customers ROI.

By nature, people struggle with change. The value in helping your customers to manage change effectively, has now become increasingly essential and pivotal to driving ROI.

In our upcoming webinar Adam Joseph, RVP of CS, EMEA at Gainsight and Rick Adams, CEO, PracticalCSM explore some of their best practices on Change Management to help you with your CS Playbook.

Key Topics Include:

  • The hallmarks of a successful Change Management programme, and their impact on core CSM KPIs/benchmarks.
  • Bringing Change Management principles into related CSM activities and responsibilities.
  • Common Change Management challenges and how to overcome them.

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