Delivering Customer Success at scale to all clients (irrespective of size) has become more important now than ever before.

Whilst providing a “high touch” approach to your most valuable customers is still critical, it’s also important to consider how you are helping all segments of your base achieve maximum levels of ROI

Join Adam Joseph, VP of CS, Gainsight alongside guest hosts, Jordan Barker, Senior Director, Digital Customer Success and Luke Minors, Manager, Digital Customer Success at Alteryx as they discuss:

  • How Alteryx built their Digital Customer Success Programme and lessons learnt
  • The influence of Product-Led Customer Success on digital journeys
  • The role of technology/human (at scale) CSMs in helping to deploy Digital Led Customer Success

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