Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load?

Watch our webinar with Remco de Vries, Global VP at Gainsight and guest host Sofia Marrero, Former Head of CS, Sastrify as they discuss:

  • Health scoring best practices that may need to be refreshed
  • Utilising these scores to proactively and predictably assess customer needs
  • Measure the efficacy against customer behaviours

We hope to see you there!

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