Driving success for your customers is a company-wide initiative, and creating alignment between your Product and Customer Success teams is essential in that effort.

Each team plays a critical role in the customer journey, from Product providing a positive onboarding experience and exceptional user experience to Customer Success continually driving value based on defined customer priorities.

In this webinar, Gainsight’s Courtney Hauser, Director of CS Strategy, and Chuck Girard, Director of Product Operations will discuss how they were able to create alignment between Product and Customer Success, with specific focus on common friction points encountered, and how they overcame these challenges to build a more cohesive, customer-centric experience.

Here’s what you’ll takeaway:

  • How they created a shared vision to surmount pains commonly experienced by organizations in a period of exponential growth
  • Tips to improve metrics like NPS and adoption, through a better product release process
  • Recommendations about what comes before and after the product release, within the development lifecycle and user communities

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