Looking to diversify your CS Team in 2024? With the CS landscape undergoing a huge shift it can be overwhelming to know where to start or what to prioritise.

Watch our webinar by Remco de Vries, Global VP, Gainsight and Stijn Smet, Head of CS at Whale as they have talked through key strategies you will want to start implementing within your organisation!

In this webinar we have discussed:

  • Shifting times for Customer Success, what is changing to our fundamentals, and what new skills are we supposed to add
  • Why it’s more important than ever to properly define customer goals, and clear customer outcomes
  • How CS culture is changing, and why being proactive and open to change is going to be the red line throughout 2024

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